Business Details
29 Years
experience
IT Service Management Solutions
Established in 1997, Layton Technology has built a reputation as a leader in IT service management solutions. Our team combines over 45 years of collective experience in asset management and help desk software development to deliver innovative tools tailored to modern IT challenges. Headquartered in Tampa, Florida, we operate globally with offices across Europe, Australia, and Asia, serving over 10,000 clients ranging from SMEs to multinational corporations. Our flagship products, Layton ServiceDesk and AuditWizard, provide comprehensive ITIL-compliant helpdesk functionality and network inventory management through intuitive, cost-effective platforms. We prioritise direct customer engagement, with dedicated support teams ensuring rapid issue resolution and continuous product evolution based on user feedback. Our licensing model eliminates complex pricing structures, offering transparent one-time investments that deliver immediate ROI.By integrating technical innovation with operational simplicity, we empower organisations to align IT infrastructure with business objectives while maintaining compliance and reducing overheads. Our commitment to customer satisfaction extends beyond transactional relationships, focusing on long-term partnerships built on reliability and technical excellence. With a proven track record in software development and a philosophy of making complex IT solutions accessible, we continue to drive efficiency improvements across global IT operations. Our solutions enable proactive network management, security auditing, and resource optimisation, positioning Layton Technology as a trusted partner for organisations seeking to modernise their IT service delivery.
Services
ITIL Helpdesk Software
Network Inventory Auditing
Software License Management
Security Compliance Tools
IT Asset Tracking
Details
- Year established: 1997
Highlights and features
- We offer 25+ years' experience in IT service management software development
- Our products provide 100% web-based, ITIL-compliant helpdesk functionality
- We implement a patented network inventory auditing process
- Our licensing model eliminates complex pricing structures
- We provide direct customer support through global offices
Services
ITIL Helpdesk Software
Layton ServiceDesk provides fully customisable ITIL-compliant helpdesk functionality through a web-based interface. This solution streamlines incident management, problem tracking, and service requests while reducing operational costs. The platform supports global organisations with multi-language capabilities and integrates with existing IT infrastructure.
Network Inventory Auditing
AuditWizard delivers comprehensive network inventory management by identifying hardware, software, and peripheral devices. The solution automatically detects connected devices including mobile and USB storage units while maintaining detailed audit trails. This enables organisations to optimise resource allocation and ensure software compliance.
Software License Management
Our solutions identify software usage patterns across enterprise networks to eliminate licensing discrepancies. The system tracks installed applications, detects unauthorised software, and generates compliance reports. This helps organisations reduce costs associated with over-licensing while maintaining regulatory compliance.
Security Compliance Tools
The platform identifies security vulnerabilities by auditing patch levels and device access permissions. It detects unauthorised devices on corporate networks and tracks configuration changes. These capabilities help organisations maintain secure IT environments while meeting regulatory requirements.
IT Asset Tracking
Our solutions provide complete visibility over IT assets including servers, workstations, and network devices. The system tracks hardware specifications, maintenance schedules, and location data. This enables organisations to optimise asset utilisation and plan technology upgrades effectively.
Questions
What IT service management solutions do you offer?
We provide Layton ServiceDesk for ITIL-compliant helpdesk operations and AuditWizard for network inventory auditing.
Are your solutions web-based?
Yes, our products are 100% web-based with full customisation capabilities.
How do you handle software licensing?
We offer straightforward one-price licensing without complex pricing matrices.
Do you support global organisations?
Yes, we serve clients in over 100 countries with regional support offices.
Can your software audit mobile devices?
Our AuditWizard solution scans USB drives, smartphones, and PDAs on your network.
How do you ensure customer support quality?
We provide direct support through our global teams with no outsourced call centers.
