Business Details
9 Years
experience
Emergency
services
Trusted Boiler Services in Newcastle-under-Lyme
Established in 2017 as a sole trader operation, ProGas has grown into a respected family-run business serving Newcastle-under-Lyme and surrounding areas. Our journey began with Craig Palmer's commitment to excellence in boiler diagnostics and repairs, a standard we maintain through continuous professional development at Worcester Bosch's Training Academy. In 2018, Faye Palmer joined the business, bringing administrative expertise that has strengthened our customer service framework. As Which? Trusted Traders since 2020, we combine technical proficiency with personalized service, offering Worcester Bosch-accredited boiler installations with up to 12-year warranties.Our comprehensive services include gas safety certifications, powerflushing, and radiator solutions, all delivered with a focus on customer education and long-term system reliability. We maintain transparency through free consultations and proactive maintenance reminders, ensuring clients make informed decisions about their heating needs. Our local knowledge and dedication to quality have established us as a trusted partner for domestic heating solutions.
Services
Boiler Installations
Servicing & Repair
Landlord Gas Safety Certificate
Powerflushing
Radiators & Valves
Details
- Year established: 2017
Highlights and features
- We are Worcester Bosch accredited installers with extended warranty options
- Our team receives regular manufacturer training at Worcester's Training Academy
- We provide free consultations with detailed explanation of all options
- Family-run business with local knowledge of Newcastle-under-Lyme area
- Which? Trusted Trader status since March 2020
Associations and certifications
- Which? Trusted Trader
- Worcester Bosch Accredited Partner
What people say
Professional service
Technical expertise
Reliable solutions
Clear communication
Prompt response
Services
Boiler Installations
As Worcester Bosch accredited installers, we provide new boiler systems with up to 12-year warranties. Our installations include comprehensive diagnostics, system compatibility checks, and energy efficiency optimisation. We also offer Ideal boiler installations with similar warranty terms.
Servicing & Repair
We service all major boiler brands with annual maintenance recommendations. Our repairs address both emergency and routine issues, using manufacturer-approved parts and techniques. Regular servicing maintains warranty validity and system efficiency.
Landlord Gas Safety Certificate
We conduct annual gas safety inspections for rental properties, providing landlords with required certification. Our service includes system checks, safety compliance verification, and tenant documentation. We also offer reminder systems for upcoming inspections.
Powerflushing
Our Norstrom Proflush system removes sludge and scale from central heating systems. This improves heat distribution, reduces energy bills, and extends system lifespan. We offer discounted rates when combined with boiler installations.
Radiators & Valves
We supply and install radiators, thermostatic valves, and system upgrades. Our service includes system balancing, control optimisation, and energy-saving recommendations. We advise on appropriate radiator sizing and placement for maximum efficiency.
People
Craig Palmer
Owner
Founder of ProGas in 2017, Craig established the business through his strong work ethic and technical expertise. He maintains hands-on involvement in all installations and repairs.
Faye Palmer
Co-Owner
Joined ProGas in 2018 after leaving her position at Keele University. She manages administrative operations and customer service, ensuring smooth business processes.
Questions
Are you Worcester Bosch accredited installers?
Yes, we are official Worcester Bosch accredited partners with access to extended warranty schemes.
Do you offer boiler servicing for all brands?
We service and repair all major boiler manufacturers with regular maintenance packages available.
Can you help with landlord gas safety requirements?
We provide full gas safety inspections, certification, and reminder systems for rental properties.
What areas do you cover?
We serve Newcastle-under-Lyme, Stoke-on-Trent, and surrounding Staffordshire areas.
Do you offer emergency heating repairs?
Yes, we provide emergency callouts to resolve urgent heating system failures.
How can I prevent frozen condensate pipes?
We recommend pipe insulation, drain covers, and maintaining minimum heating during cold periods.
Reviews (4)
June Woodings
Dec 04, 2021
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Had central heating installed by Chris and Pete last week. Both very professional and brilliant at what they do. They explained everything thoroughly and did a really good job. We are very happy with the heating. I recommend using progas, excellent service.
Mihai Berbeci
Oct 16, 2021
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Very professional team with excellent service. Work completed on time and of very high standard. I had a new Worcester Bosch boiler and room thermostat fitted by Progas and very pleased with the choice. I would certainly recommend Progas for any boiler related work.
Stephanie Curran
May 18, 2020
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Really excellent standards and service delivery, every member of the team is professional and friendly. Very clear quotes, easy booking and good follow up throughout. I would recommend to all my family and friends, it can be difficult these days to find this kind of quality service.
Victoria Baddeley
Nov 27, 2018
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Craig came out to replace our boiler after it had died 4 weeks after we moved into our house! He arrived on time and he and his colleague replaced the boiler despite injuring his back lifting the old one off the wall They worked quickly and tidily and were both very friendly and approachable, a great standard of work and we will be sure to use them again.
