Business Details
22 Years
experience
Emergency
services
Cloud-Based VoIP Communication Solutions
The Real PBX has been a trusted provider of cloud-based voice calling services since 2004, empowering small and medium businesses globally. Headquartered in Bethel Park, Pennsylvania, we combine cutting-edge cloud technology with traditional VoIP advantages to deliver seamless, secure, and scalable communication solutions. Our decade-long expertise ensures businesses benefit from 60% cost savings compared to traditional PBX systems, unlimited calling, remote connectivity, and free setup and maintenance. With trained engineers available 24/7, we prioritise data security, affordability, and flexibility, offering 10-day free trials to test our services.Our global server infrastructure guarantees uninterrupted service continuity, while features like hosted IVR, call recording, and predictive dialing enhance operational efficiency. We are committed to simplifying business communications, enabling clients to focus on core growth strategies. Backed by Microsoft-certified professionals and SAS 70 Type-II certified data centres, we ensure 99.9% uptime and disaster recovery within minutes. Our solutions integrate with CRM and ERP systems, supporting businesses to connect teams and customers worldwide through HD voice quality and unified communications.
Services
Hosted PBX
Toll-Free Numbers
VoIP Telephony
Contact Center Solutions
SIP Trunking
Predictive Dialer
Call Recording
Unified Communications
Details
- Year established: 2004
Highlights and features
- We offer 60% cost savings compared to traditional PBX systems.
- Our services include 24/7 technical support and disaster recovery.
- We provide scalable solutions compatible with CRM and ERP systems.
- Our cloud infrastructure ensures 99.9% uptime and global connectivity.
- We deliver free setup, maintenance, and a 10-day trial period.
Services
Hosted PBX
Hosted PBX is a cloud-based phone system that replaces traditional hardware with virtual infrastructure. It enables businesses to manage calls, voicemails, and extensions via the internet. Ideal for remote teams, it supports unlimited calling, call routing, and integration with business software. The Real PBX offers zero setup costs, scalability, and 99.9% uptime, ensuring reliable communication for global operations.
Toll-Free Numbers
Toll-free numbers allow customers to contact businesses without incurring call charges. The Real PBX provides vanity and local toll-free numbers across the US, UK, and Australia. Features include call forwarding, ACD, and performance reporting. Businesses benefit from enhanced credibility, global reach, and the ability to route calls to any device, improving customer engagement and sales opportunities.
VoIP Telephony
VoIP Telephony converts voice calls into digital data transmitted over the internet. The Real PBXs solution supports HD voice quality, unlimited calling, and compatibility with existing devices. It reduces costs by up to 60% compared to traditional systems and includes features like call recording, conferencing, and CRM integration. Businesses gain flexibility for remote work and seamless scalability.
Contact Center Solutions
Contact Center Solutions streamline inbound and outbound call management with predictive dialing, ACD, and real-time monitoring. The Real PBXs platform supports blended call handling, automated call distribution, and performance analytics. It enhances agent productivity, reduces idle time, and ensures high call success rates, making it ideal for sales and support teams of all sizes.
SIP Trunking
SIP Trunking connects private branch exchanges (PBX) to the internet, enabling voice and video calls over IP networks. The Real PBX offers scalable SIP trunks with no hardware requirements, supporting unlimited concurrent calls. Features include disaster recovery, local number portability, and integration with existing phone systems, reducing costs while maintaining high call quality and reliability.
Questions
What services does The Real PBX offer?
We provide Hosted PBX, Toll-Free Numbers, VoIP Telephony, Contact Center Solutions, SIP Trunking, and Unified Communications with features like call recording and predictive dialing.
Are there setup fees for The Real PBX services?
No, we offer free setup and maintenance for all our communication solutions.
Can I keep my existing phone number?
Yes, we support number portability, allowing you to transfer your current business number to our system.
Do you provide international toll-free numbers?
Yes, we offer toll-free numbers in the US, UK, Australia, Canada, and other countries for global customer reach.
Is there a free trial available?
Yes, we provide a 10-day free trial to test our services without contracts.
How does billing work for your services?
Billing is pay-as-you-go with no hidden fees. Costs depend on the number of users and selected features.
