Business Details
13 Years
experience
Bespoke Engraving Services in Mildenhall
Personal Images is a family-run engraving business established in 2013 by Charlie and Lucy Russell. With a heritage in traditional engraving spanning three generations, we specialise in high-quality glass, metal, wood, and stone engraving for bespoke military gifts, corporate awards, and personal keepsakes. Our team combines innovative design with experimental techniques to deliver custom solutions for local sports clubs, military bases, councils, and individual clients.All work is completed in-house across our two Suffolk-based sites, ensuring meticulous attention to detail for projects of any scale. Our expertise extends to replicating vintage designs, engraving personal items, and creating large-scale glass awards, reflecting our commitment to pushing the boundaries of traditional engraving while maintaining the highest standards of craftsmanship.
Services
Glass Engraving
Metal Engraving
Wood Engraving
Stone Engraving
Rotary Engraving
Laser Cutting
Military Gifts
Custom Plaques
Bespoke Wooden Gifts
Engraving on Customers' Items
Details
- Year established: 2013
Highlights and features
- We offer over a decade of family heritage in traditional engraving techniques.
- All design and engraving work is completed in-house for quality control.
- We provide bespoke solutions for military, corporate, and individual clients.
- Our innovative approach pushes traditional engraving boundaries.
- We handle projects from single items to bulk orders with equal care.
Services
Glass Engraving
We use sandblasting to create crisp, detailed engravings on all glass types, including crystal and vintage pieces. Our services range from personal drinkware to large-scale corporate awards. Clients benefit from our ability to replicate antique designs and produce custom glass awards for schools, hospitality venues, and sports organisations.
Metal Engraving
Offering laser engraving, sandblasting, and diamond point techniques on aluminium, brass, stainless steel, and titanium. We specialise in trophy plaques and custom metal engravings for curved or flat surfaces. Our expertise ensures precision for both decorative and industrial applications.
Wood Engraving
Laser and sandblast engraving on all wood types, with options for painted or varnished finishes. We create detailed designs for bespoke gifts and awards, combining traditional methods with modern creativity to meet individual client specifications.
Stone Engraving
Specialising in laser and sandblast etching on flat, rounded, or curved stone surfaces. Our techniques produce durable, intricate engravings for memorials, awards, and decorative pieces, maintaining the natural beauty of the material.
Rotary Engraving
Our rotary laser technology enables engraving on rounded surfaces like mugs, tumblers, and flasks. This method ensures even coverage across curved items, ideal for personalised drinkware and custom gifts with maximum visibility.
People
Charlie Russell
Co-Director
With a family heritage in engraving spanning three generations, Charlie co-founded Personal Images in 2013. He oversees production and innovation, blending traditional stone engraving techniques with modern technology to deliver high-quality bespoke projects.
Lucy Russell
Co-Director
Lucy co-founded Personal Images in 2013, leveraging her expertise in design and client relations. She manages day-to-day operations and ensures every project meets the company's exacting standards for craftsmanship and customer satisfaction.
Questions
What engraving materials do you work with?
We specialise in glass, metal, wood, and stone engraving, including crystal, stainless steel, and slate. Custom requests for other materials are welcome.
Can you engrave personal items?
Yes, we engrave customers' own items such as bottles, walking sticks, and chopping boards. Contact us to discuss your specific requirements.
Do you offer military gift services?
We create bespoke military gifts including PCS, retirement, and promotion awards, working closely with bases to meet their commemorative needs.
What delivery options are available?
Delivery costs start at £3.00 for items under 100g via Royal Mail. Larger items use 24-hour courier services priced between £8.00 and £14.00.
Can I collect my order in person?
Yes, collection from our Mildenhall showroom is available. We will notify you when your order is ready, usually within seven days.
Reviews (5)
Ian Lancaster
Jul 21, 2021
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Exceptional customer service and super high quality products. Flexible and work with the customer on meeting their requirements. Cant recommend them highly enough!
Richard Seamon
Apr 08, 2021
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Personal Images has always been a very professional, prompt and trustworthy asset to me. Every product I have received from them has been of the best quality and my experience with them has been nothing short of perfect. I have been a customer of Personal Images for 2 years and recommend to anyone looking for a personalized product.
Victoria Smith
Mar 18, 2021
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Ordered a vase for Mums 80th Birthday 3 years ago and sister loved it so much (as did Mum) that have just ordered one for sisters 60th Birthday. Very good quality, cut crystal vase, fantastic communication with the team so we got the personalized message on the vase tweaked and perfected. Lovely design with birds and swirls. Very happy. Soon as final approval on the wording was emailed then the vase was ready to pick up a couple days later. Brilliant. Thank you.
Shayna Sutton
Mar 08, 2021
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Positive:Professionalism,Quality,Responsiveness
Each time we work with Personal Images, they are responsive and communicate well! They have made some late notice items without complaint as well! Great shop!
Each time we work with Personal Images, they are responsive and communicate well! They have made some late notice items without complaint as well! Great shop!
Ashley Switzer
Feb 06, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
Personal Images consistently does fabulous work and never fails to help us design our unique awards. There isn't anything that Personal Images can't do! They are always responsive, professional and eager to help.
Personal Images consistently does fabulous work and never fails to help us design our unique awards. There isn't anything that Personal Images can't do! They are always responsive, professional and eager to help.
