Business Details
Your Trusted AGA & Rayburn Servicing Experts in Norwich
Established by Carl Hipperson, a highly experienced AGA/Rayburn engineer with over two decades of expertise in servicing, maintenance, and installation of heat storage cookers, our company delivers professional and reliable solutions. Backed by Gas Safe Registration and Oftec qualifications, we prioritise customer satisfaction through competitive pricing and a commitment to quality. Our services span Norfolk, Suffolk, and East Cambridgeshire, covering comprehensive servicing, repairs, and insulation upgrades. With a background in AGA/Rayburn's field service team, we combine technical knowledge with practical experience to ensure optimal appliance performance. All repairs utilise official AGA/Rayburn parts with full manufacturer warranties, and we offer tailored advice to maintain efficiency.Our approach focuses on transparency, punctuality, and clear communication, ensuring clients receive value-driven support. Whether addressing routine maintenance or urgent repairs, we aim to exceed expectations through meticulous attention to detail. Our operating hours reflect a structured yet flexible schedule to accommodate client needs, and we maintain full insurance coverage for added peace of mind. By adhering to manufacturer guidelines and industry standards, we uphold our reputation as a trusted specialist in the region.
Services
AGA Servicing
Rayburn Servicing
Cooker Repairs
Spares Supply
Insulation Repacking
Highlights and features
- 20+ years of AGA/Rayburn technical expertise
- Gas Safe and Oftec certified professionals
- Use of official AGA/Rayburn parts with warranties
- Competitive pricing with transparent quoting
- Local service coverage across East Anglia
Associations and certifications
- Gas Safe Register
- Oftec
Services
AGA Servicing
Comprehensive servicing for AGA cookers, including burner inspection, oil flow checks, flue testing, and door seal replacements. Intervals vary by model type (6-monthly for oil, annual for gas/electric). Preventative maintenance ensures fuel efficiency and reduces breakdown risks.
Rayburn Servicing
Full maintenance for Rayburn appliances, covering burner cleaning, nozzle replacement, heat exchanger inspection, and flue analysis. Oil models require 6-monthly checks, while gas variants need annual servicing. Includes detailed post-service reports for compliance.
Cooker Repairs
Diagnosis and repair of temperature regulation issues, faulty heating elements, and noisy heat-transfer fans. Emergency call-outs available during operating hours. Uses manufacturer-approved components to maintain warranty validity and appliance integrity.
Insulation Repacking
Partial or complete insulation overhaul to enhance AGA cooker efficiency. Addresses heat retention issues through professional repacking of insulation materials, ensuring optimal performance and reduced energy consumption for long-term cost savings.
Spares Supply
Supply and installation of genuine AGA/Rayburn components including wicks, filters, thermostats, and PCB controls. All parts carry manufacturer warranties, guaranteeing compatibility and durability for sustained appliance functionality.
People
Carl Hipperson
AGA/Rayburn Engineer
Certified AGA/Rayburn specialist with 20+ years' experience in servicing heat storage cookers. Formerly trained by AGA/Rayburn as a Field Service Engineer, delivering reliable maintenance solutions across East Anglia.
Questions
What service intervals do you recommend for AGA cookers?
Oil AGAs require 6-monthly servicing, gas models annually, and electric variants every 2.5 years. Specific schedules depend on appliance type and usage patterns.
Do you use genuine AGA/Rayburn parts for repairs?
Yes, we exclusively use official AGA/Rayburn components with full manufacturer warranties to ensure compatibility and long-term performance of your appliance.
Are your engineers qualified for AGA servicing?
Our engineer holds Gas Safe Registration and Oftec qualifications, with 20+ years' experience in AGA/Rayburn maintenance and repairs across East Anglia.
What areas do you cover for servicing?
We serve Norfolk, Suffolk, and East Cambridgeshire, providing both routine maintenance and emergency repair services within these regions.
Can you service converted AGA models?
Yes, we service oil and gas-converted AGA models, including burner adjustments, safety checks, and efficiency optimisation tailored to modified appliance specifications.
What does an AGA insulation overhaul involve?
We perform partial or complete insulation repacking to restore thermal efficiency, addressing heat retention issues through professional replacement of degraded insulation materials in AGA cookers.
Reviews (1)
Sue Burton
Oct 08, 2019
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Carl came today to fix and service my Rayburn, as always an excellent professional job carried out to very high standards. Thank you Carl.
