Business Details
32 Years
experience
Emergency
services
24/7 Security Monitoring Experts UK
Established in 1994, First County Monitoring (FCM) has built a reputation as a trusted provider of high-quality security monitoring solutions. As an NSI Gold Accredited Alarm Receiving Centre (ARC) and BS8484 Accredited Lone Worker Monitoring Station, we combine industry-leading certifications with cutting-edge technology to deliver reliable services across the UK and Ireland. Our team of SIA qualified operators provides round-the-clock support, ensuring rapid response to CCTV monitoring, remote alarm monitoring, and fire alarm alerts.With a focus on bespoke solutions, we cater to residential, commercial, and public sector clients, prioritising customer satisfaction through tailored services and a personal approach. Our 27-year legacy reflects a commitment to innovation, having pioneered advancements in false alarm filtering and thermal imaging. FCM's mission remains clear: to ensure every client receives first-class monitoring where they are valued beyond a mere account number, supported by a proven track record of industry recognition and client testimonials.
Services
CCTV Monitoring
Remote Alarm Monitoring
Lone Worker Monitoring
Answer365 Service
Social Care Monitoring
Details
- Year established: 1994
Highlights and features
- 27 years of dedicated security monitoring expertise since 1994
- NSI Gold Accredited Alarm Receiving Centre status
- 24/7 monitoring with SIA licensed operators
- Bespoke solutions for residential, commercial, and public sectors
- Pioneering false alarm filtering technology implementation
Associations and certifications
- NSI Gold
- BS8484
- BS8418
What people say
First class service
Integral to our success
Second to none professionalism
20 years of excellence
Personal approach matters
Services
CCTV Monitoring
Our NSI Gold Accredited Remote Video Response Centre provides 24/7 CCTV monitoring using advanced thermal imaging and false alarm filtering technology. SIA licensed operators ensure rapid response to security threats across commercial, residential, and public sector properties. The service includes real-time incident verification and immediate deployment of emergency services when required.
Remote Alarm Monitoring
We offer comprehensive monitoring for intruder, fire, and personal attack alarms with guaranteed police response through NSI-certified systems. Our operators follow strict protocols for emergency dispatch while providing keyholder services to secure premises. The service covers temperature alarms and integrates with building management systems for complete protection.
Lone Worker Monitoring
BS8484 accredited monitoring for lone workers across various sectors including care, security, and housing. Our system connects users to trained operators through wearable devices with 300m range and 5-year battery life. Emergency services are dispatched immediately upon activation with location details and incident verification.
Answer365 Service
24/7 telephone answering service with dedicated DDI numbers and custom message routing. Operators manage emergency call-outs and general inquiries, providing daily reports on call volumes and job dispatches. The service ensures uninterrupted communication for businesses through direct call diversion or client-dialled access.
Social Care Monitoring
Personal safety devices for vulnerable individuals with two-way communication through base units. Operators provide reassurance and dispatch emergency services when needed. The service supports care associations, housing providers, and local authorities with waterproof, long-life devices and proactive system health monitoring.
People
Neil Addinall
Managing Director
With electrical engineering expertise and business leadership experience, Neil drives FCM's growth strategy. His ethical approach combines technical knowledge with commercial vision to maintain industry-leading standards since joining in 2007.
Simon Mackenzie
Technical Communications Director
Bringing 30+ years of security industry experience, Simon leads technological innovation at FCM. His expertise in monitoring systems ensures the company maintains technical leadership through continuous adoption of emerging security solutions.
Mark Hayes
Operations Manager
Responsible for daily ARC operations, Mark combines staff training expertise with quality assurance focus. He ensures consistent service delivery through rigorous account management processes and client retention strategies.
Brian Kendall
IT Manager
Overseeing FCM's IT infrastructure, Brian specialises in cybersecurity and data governance. His technical leadership ensures compliance with GDPR standards while maintaining robust IT systems supporting critical monitoring operations.
David Drury
Technical Systems Co-Ordinator
With decade-long security industry experience, Dave provides technical support and commissioning services. His client-focused approach resolves technical queries while maintaining strong relationships with FCM's diverse customer base.
Questions
What security monitoring services do you offer?
We provide NSI Gold Accredited CCTV monitoring, remote alarm monitoring, lone worker protection, Answer365 call handling, and social care monitoring services across the UK and Ireland.
Are your monitoring services available nationwide?
Yes, we serve organisations of all sizes throughout the UK and Ireland with both urban and rural coverage for commercial, residential, and public sector clients.
How do you handle emergency situations?
Our SIA licensed operators provide immediate response with guaranteed police dispatch for verified incidents, supported by keyholder services and emergency deployment protocols operating 24/7.
What accreditations do you hold?
We maintain NSI Gold certification, BS8484 accreditation for lone worker monitoring, and BS8418 compliance for CCTV systems with regular audits ensuring continued standards adherence.
Can you support bespoke security requirements?
Yes, our technical team develops custom solutions including false alarm filtering, thermal imaging integration, and system health monitoring tailored to specific client needs and operational challenges.
Reviews (1)
Neil Richard Addinall
Jun 11, 2019
Report
I have no hesitation in recommending First County Monitoring. We have been monitored by them without problem for over 20 years
