Business Details
27 Years
experience
Your Trusted Cloud POS Partner for Independent Retailers
Citrus Lime has been empowering independent retailers since 1999 through innovative technology solutions. Founded by Neil McQuillan, our journey began as a tech company before evolving into a specialist provider of cloud-based retail systems. We identified a critical gap in the market for comprehensive Point of Sale solutions tailored to independent retailers in niche sectors. Our dedicated team combines deep technical expertise with sector-specific knowledge to develop software addressing everyday retail challenges.Today, we serve businesses across the UK, USA, Europe, and Australia, helping retailers compete effectively in a digital marketplace. Our mission remains focused on creating sustainable success for independent businesses through technology and expertise. With over 35 experienced professionals, we provide both the tools and commercial insights needed for modern retail success.
Services
Cloud POS
Ecommerce Integration
Loyalty Programme
Supplier Integration
Workshop Scheduling
Details
- Year established: 1999
Highlights and features
- We offer 24 years of specialist experience in retail technology solutions
- Our platform integrates POS, ecommerce, and supplier data management
- We provide free ongoing customer support and training
- Our software reduces end-of-season discounting through accurate stock control
- We serve retailers across 5 continents with localised support
What people say
Fantastic platform
Increased efficiency
Great support
Saving time
User-friendly
Services
Cloud POS
Our cloud-based Point of Sale system streamlines retail operations for independent businesses. Designed specifically for niche sectors like cycling and outdoor sports, it combines real-time stock management with integrated ecommerce functionality. The platform helps retailers reduce seasonal discounting through accurate inventory tracking and data-driven decision making.
Workshop Scheduling
This dedicated module optimises bike workshop operations for repair and service centres. Features include job scheduling, parts tracking, and customer communication tools. The system improves workshop efficiency by 30% through better resource allocation and streamlined workflow management for mechanics and staff.
Supplier Integration
Our AutoSIM technology automates product data exchange between retailers and suppliers. This eliminates manual data entry errors and ensures accurate stock levels across all sales channels. The system handles thousands of product updates daily, saving retailers significant administrative time.
Ecommerce Integration
Award-winning ecommerce platform seamlessly integrated with physical store operations. Maintains consistent stock levels across all channels and provides analytics for online sales performance. Helps independent retailers compete with larger competitors through professional digital storefronts.
Loyalty Programme
Customer loyalty system designed to increase repeat business and reduce acquisition costs. Tracks customer purchases and rewards frequent shoppers through targeted promotions. The platform helps retailers build stronger relationships with their most valuable customers through personalised engagement tools.
People
Neil McQuillan
CEO | Chief Software Architect
Founder with 24 years' experience in retail technology development. Combines passion for outdoor sports with software expertise to create solutions for independent retailers. Leads product development while maintaining strategic vision for company growth.
Jenna Lees
Head of Customer Support
Manages support team ensuring timely resolution of technical issues. Oversees training programs and customer onboarding processes. Focuses on maintaining high service standards through continuous improvement of support systems and protocols.
Grant Hadwin
Head of Sales & Supplier Partnerships
Leads sales strategy and supplier relationship management. Develops partnership programs that enhance product offerings. Brings extensive experience in retail sector business development to strategic planning initiatives.
Emma Makinson
Senior Support Team Member
Senior trainer with responsibility for staff development programs. Provides technical support and conducts training sessions for new software implementations. Shares expertise through knowledge base content creation and customer education initiatives.
Suzy Weightman
Head of Software Development
Leads technical team responsible for platform development and updates. Oversees software architecture decisions and implementation of new features. Ensures technical excellence through rigorous quality assurance processes and continuous improvement of development practices.
Questions
What retail sectors does Citrus-Lime specialise in?
We focus on cycle, equestrian, outdoor, country living, and running sectors with tailored solutions for each industry's specific needs.
How does Cloud POS help independent retailers compete?
Our integrated platform combines POS, ecommerce, and inventory management to streamline operations and reduce costs for better market competitiveness.
What support options are available?
We offer live chat, phone support, knowledgebase resources, and a self-service portal with one-to-one training and ongoing technical assistance.
Can I integrate Cloud POS with existing systems?
Yes, our platform integrates with Xero accounts, courier services, and supplier databases through AutoSIM technology for seamless operations.
Is there a trial period available?
We offer demonstration sessions and implementation support to ensure the system meets your business requirements before commitment.
How is data security managed?
Our cloud-based system employs industry-standard security measures with regular updates and maintenance to protect your business data.
