Business Details
16 Years
experience
Your Trusted Carpet & Flooring Specialists in Sunderland
Telfer Carpets is a family-run business established in 2010, based in Sunderland. We specialise in providing high-quality carpets and flooring solutions for both residential and commercial clients across the North East and UK. Our team, led by husband-and-wife duo Billy and Claire, brings over 25 years of combined experience in the flooring industry. Billys expertise stems from a long-standing career in the carpet trade, while Claire contributes financial acumen and sector knowledge. We offer competitive pricing, free delivery, and a 100% satisfaction guarantee on all fitted products.Our services include free planning and measurement, professional installation by experienced fitters, and expert subfloor advice. We stock leading brands and provide a free home sampling service for customer convenience. Our commitment to quality is reflected in our 5-year carpet guarantee and adherence to industry standards. We serve Sunderland, Seaham, Durham, and surrounding areas, prioritising customer satisfaction through transparent communication and reliable service.
Services
Carpets
Laminate
Vinyls
Luxury Vinyl Tiles
Contract Floor Coverings
Details
- Year established: 2010
Highlights and features
- We offer a free plan & measure service for accurate pricing and stock availability.
- All fitted products come with a 100% satisfaction guarantee.
- Our experienced fitters ensure professional installation to the highest standard.
- Free delivery is included on all fitted floor coverings.
- Family-run business with over 25 years of combined industry expertise.
Associations and certifications
- CHAS
Services
Carpets
We supply and fit a wide range of quality carpets for residential and commercial use. Our options include loop pile, pattern, saxony, and twist pile carpets, suitable for modern family life, durability, and luxury comfort. All carpets come with a 5-year guarantee against normal domestic wear when installed on appropriate underlay. We offer free delivery and professional installation services across the North East.
Laminate Flooring
Our laminate flooring features true-match accessories for seamless aesthetics. Available in various designs from leading brands like Quickstep and Balterio, our products combine durability with water-resistant surfaces. We provide expert subfloor advice and installation services, ensuring longevity through proper underlay selection. Free delivery applies to all fitted laminate flooring purchases.
Luxury Vinyl Tiles
LVT solutions offer waterproof, soft, and warm-underfoot flooring ideal for kitchens, bathrooms, and high-traffic areas. We stock Karndean and Malm ranges with realistic wood and stone effects. Installation includes subfloor preparation assessment and professional fitting. Free home sampling helps customers choose the perfect design.
Contract Floor Coverings
We provide tailored flooring solutions for commercial spaces including schools, healthcare facilities, and offices. Options include heavy-duty carpets, safety vinyls, and wet-room flooring. Our CHAS-compliant team offers subfloor inspections and product recommendations. Services include latex screed application and entrance matting installation for commercial clients.
Fitting Services
Professional installation available for all purchased flooring products. Our experienced fitters ensure rooms are prepared correctly, requiring furniture removal before fitting. We offer uplift of existing flooring for an additional charge. Waste is bagged but not disposed of unless requested. Free measuring service available when product selection is confirmed.
People
Billy Telfer
Director
With over 25 years in the carpet trade, Billy brings extensive industry expertise. He previously worked with Cotton & Telfer, ensuring high standards in product quality and customer service.
Claire Telfer
Director
Claire combines financial sector experience with 12 years in flooring. She manages showroom operations and client consultations, prioritising competitive pricing and customer satisfaction.
Questions
Do you provide free measuring services?
Yes, we offer a free measuring service when you know your product selection to ensure accurate pricing and stock availability.
Do you fit carpets and flooring?
Yes, we provide professional fitting services for all products sold in-store with experienced installation teams across Sunderland.
What if my room has furniture?
Rooms should be cleared of furniture before fitting. Inform us in advance if certain items cannot be moved.
Do you offer free samples?
Yes, we provide free home sampling services and in-store samples for all flooring products.
Do I need to remove existing flooring?
Existing flooring should be uplifted before installation. We can perform this service for an additional charge if required.
What happens to waste after fitting?
Fitters bag all waste but do not dispose of it. Customers can request disposal services for an extra fee.
Videos
Reviews (6)
Laura Kirton
Dec 29, 2021
Report
Excellent carpet fitting service. Arrived during time slot. No messing about carpet fitted within the hour no mess or mistakes.
Helen Keerie
Dec 28, 2021
Report
An excellent service from ordering to completion. We will definitely be ordering another carpet soon. Thanks again. Helen Keerie
Lynn Sayer
Dec 03, 2021
Report
I have bought 3 carpets from Telfers and their customer service is second to none.. so helpful ! Carpet fitters are very good too and friendly
James Whitfield
Nov 16, 2021
Report
Well happy with telfer carpets already told friends and family from walking into show room to the guy measuring up to the carpet fitters treated first class love my carpets which we got every room done fitting in two sessions so all done definitely recommend fabulous job cheers everyone involved merry Xmas and happy new year and continuous success x
Kye Pattison
Nov 01, 2021
Report
Excellent service been going her for a few years now, great prices very professional. The lads couldn't have fitted our front room carpet any faster if they tried, thank you.
Kevin Smith
Jun 23, 2021
Report
Professional from start to finish. They listened to our requirements and suggested the most appropriate carpet for us even if it wasn't the most expensive. The chap who came out to fit it was polite tidy and professional, nothing was too much trouble... I have another 3 rooms to do and will be back for sure..
