The Service Tree

Business Details

Trusted Home Care Services in West Bridgford

Founded on personal experience, The Service Tree is led by Lucy Bolt and Jo Bennett, who bring deep empathy and hands-on management to their care services. Our team is committed to quality care and companionship, driven by our own struggles to find suitable dementia care for family members. We prioritise stringent recruitment, invest in staff well-being, and maintain low turnover to ensure continuity and trust.

As Alzheimers Society Dementia Friends Champions, we advocate for improved care standards and offer the Contented Dementia Trusts SPECAL method. Our mission combines community engagement, charity work, and a living wage commitment to create a supportive environment for clients and carers alike.

Services

Home Care Dementia Care Day Socials Companionship Visits Residential Visits Hospital to Home Family Support Specialist Care

Highlights and features

We have personal experience of finding dementia care for family members.
Our team receives rigorous training in the Contented Dementia Trusts SPECAL method.
We pay carers a living wage with proper employment rights.
We maintain low staff turnover for consistent, trusted care relationships.
We hold dementia awareness sessions and volunteer for Alzheimers Society.

Associations and certifications

Care Quality Commission

What people say

Extra company and safety Weekly day socials Staff extremely friendly Helped stay in own home Singing and activities

Website

Update Listing

Services

Home Care Services

We provide tailored home care to help with daily living tasks including personal hygiene, medication management, and domestic assistance. Our service supports independence while addressing health-related challenges. Clients receive bespoke care packages adapted to evolving needs through regular reviews.

Dementia Care

Specialist dementia care using the Contented Dementia Trusts SPECAL method focuses on reducing anxiety and maintaining wellbeing. Services include personal care, companionship, and structured day socials designed to slow cognitive decline through social interaction and tailored activities.

Day Socials

Weekly day care sessions combine meals, entertainment, and cognitive activities for older adults and dementia clients. These socials combat isolation through group interaction while providing professional care support. Transport assistance available for participants requiring mobility help.

Companionship Visits

One-to-one companionship includes home visits, escorted outings, and hobby support to combat social isolation. Our carers assist with shopping trips, leisure activities, and daily routines while building trusting relationships that enhance mental wellbeing and cognitive function.

Family Support

We provide practical assistance for parents managing health conditions through school run support, family outing coordination, and household management. Our service balances parental responsibilities with personal care needs, offering flexible packages tailored to family dynamics and schedules.

People

Lucy Bolt

Co-Owner

Co-founder with personal experience of dementia care challenges. Alzheimers Society Dementia Friends Champion and Contented Dementia Trust presenter. Focuses on improving care standards and community awareness through training sessions and advocacy work.

Jo Bennett

Co-Owner

Co-founder and treasurer of National Albinism Fellowship. Developed dementia care expertise through personal experience. Leads team development initiatives and maintains focus on fair employment practices for care staff.

Questions

What home care services do you offer?

We provide personal care, medication prompts, domestic assistance, and companionship. Our services are tailored to individual needs, including dementia support and hospital discharge care.

How do you support people with dementia?

Our team uses the Contented Dementia Trust’s SPECAL method. We offer specialist care, day socials, and outings designed to reduce anxiety and promote wellbeing for dementia clients.

Can you help families needing parenting support?

Yes, we assist with school runs, family outings, and meal preparation while balancing your care needs. Our team builds support packages around individual family requirements.

Are your carers properly trained?

All staff receive SPECAL dementia care training and hold Dementia Friends status. We ensure rigorous recruitment and ongoing professional development for our care team.

Reviews (3)

Write a Review

Penny Enright

Jan 29, 2019 Report

In my opinion the staff and management at the Service Tree are wonderful, they have cared for my mother for many years and made her so happy. They go over and above what is expected of them and nothing is too much bother. My mother has made new friends at the social and seeing her get excited about her 'club afternoon' is a joy to see. Thank you Lucy, Jo and your staff for the kindness and professionalism shown, not only have you improved Mum's life you have taken some of the weight from my shoulders.

James Wilks

Dec 10, 2018 Report

Having had a relative be cared for before, I called The Service Tree with a general enquiry regarding the centre, and was answered by Jo, who I was told was one of the owners. I understand everyone has a bad day sometimes, but not only was I rudely interrupted on two occasions, I was spoken to like dirt on somebodys shoe. Very disappointed in the patronising way I was spoken to, as manners cost absolutely nothing. If this is the way the owner acts, then I wouldnt send your relatives here. Very poor indeed.
[Edit] In Response to your reply;
You point out that a review I left for a security

Karen Middleton

Nov 29, 2018 Report

Thank you Lucy, Jo and your fabulous caring team. My mum really enjoys the day socials, she has been attending for over two years now. Mum has made new friends, enjoyed numerous craft sessions ( her favourite ) and loved singing. Mum also loves the food. During her time at the day socials she has overcome her fear of being in a boat on the water and attended two Christmas cruises and two summer cruises on the Nottingham Prince. She has been able to due this thanks to her new friends and the help and encouragement from the Service Tree team. She has such a fabulous time. I recommend the day socials