Business Details
28 Years
experience
Your Trusted Partner for Recruitment Agency Support
Established in 1998, we have dedicated over 26 years to empowering temporary recruitment agencies across England and Wales. Our comprehensive support services include 100% recruitment funding, payroll management, invoicing, credit control, and bad debt protection, all delivered by a team of specialists with direct industry experience. We pride ourselves on our core values of client-first service, unwavering attention to detail, and maintaining transparent, professional relationships with both our agency partners and their clients.With a team of over 35 professionals based in Congleton, Cheshire, we combine the scalability of a large organisation with the personal touch of a dedicated partner. Our unique approach ensures every client receives a tailored service, including dedicated onboarding managers, payroll account managers, and credit controllers who become extensions of our clients' teams. By handling back-office complexities, we enable recruitment agencies to focus on growth while maintaining compliance, accuracy, and financial stability.
Services
100% Recruitment Funding
Payroll Services
Invoicing
Credit Control
Debt Protection
Details
- Year established: 1998
Highlights and features
- We offer 26 years of specialist experience in recruitment agency support
- Our dedicated team includes payroll and credit control experts with industry knowledge
- We provide guaranteed 100% invoice funding with no hidden fees
- Our debt protection safeguards your cashflow against late payments
- We maintain transparent processes with regular client communication updates
What people say
100% funding
Dedicated account managers
Accurate payroll
Debt protection
Transparent processes
Services
100% Recruitment Funding
Our 100% recruitment funding provides immediate cash flow by covering full invoice amounts. This service enables agencies to pay workers promptly while maintaining financial stability. With no hidden fees and guaranteed weekly payments, we help agencies focus on growth without cash flow concerns.
Payroll Services
Our comprehensive payroll service ensures accurate, timely payments for temporary workers. Dedicated account managers handle compliance with employment legislation while providing transparent reporting. This service reduces administrative burdens and maintains worker satisfaction through consistent, error-free payments.
Credit Control
Professional credit control services protect cash flow through proactive payment collection. Dedicated controllers maintain client relationships while providing regular updates and early warnings about potential payment issues. This service includes debt protection against bad debts to safeguard agency finances.
Invoicing
We handle professional invoicing in your agency's name with complete accuracy and timely delivery. Our system ensures transparent breakdowns and maintains up-to-date records. This service eliminates manual admin while maintaining your agency's professional image with clients.
Debt Protection
Our debt protection service safeguards against late payments and bad debts. By monitoring client credit limits and providing early risk alerts, we maintain cash flow stability. This service works alongside our credit control to provide comprehensive financial protection for recruitment agencies.
People
Ian Humphrey
CEO
Leading Back Office Support Services with over 25 years' experience in recruitment finance, driving strategic growth while maintaining client-focused service standards.
Steve Jones
Managing Director
Overseeing daily operations with a focus on service excellence, combining industry expertise with a commitment to continuous improvement in recruitment support solutions.
Phil Hoon
Credit Controller
Managing credit control operations with professional client engagement, bringing extensive experience in maintaining positive client relationships while ensuring timely payments.
Sarah James
Payroll Manager
Leading payroll services with precision and compliance expertise, ensuring accurate worker payments and HMRC adherence for multiple recruitment sectors.
Kieren Bailey
Credit Control Administrator
Supporting credit control functions with attention to detail, contributing to debt protection strategies while maintaining professional client communication standards.
Questions
Do you offer 100% recruitment funding?
Yes, we provide 100% invoice funding with no hidden fees or percentage retention.
What payroll services do you provide?
We offer fully managed payroll with accurate weekly payments and HMRC compliance assurance.
How do you handle invoicing?
Invoices are issued in your agency's name with complete accuracy and professional presentation.
What credit control services do you offer?
We provide dedicated credit controllers who professionally manage client relationships and payment collections.
Which sectors do you support?
We support healthcare, driving, industrial, education, hospitality, technical, and commercial recruitment sectors.
Reviews (5)
Ian Constant
Mar 22, 2021
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Back Office Support Services has provided us with a first class and reliable service for the last 5+ years. Their support and communication are always excellent, and it allows us to concentrate fully on our roles, confident that all the normally time-consuming aspects are fully taken care off.
Liz Scully
Feb 25, 2021
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First class service for all back office facilities. Friendly and helpful team, nothing is ever too much trouble. We all work together as one team keeping clients and candidates happy. Great work, thank you
Lauren Jenkins
Feb 23, 2021
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Back office have been so very helpful with everything since we started Oliver Rae. Paul & Carol especially they are always doing the best to assist us in every way. They are ethical, compliant and nothing is too much trouble. We have no issues that go unresolved with them. It means a lot considering we are a new start up and plunged into this in the deep end! Thanks for all your help so far.
Anthony Titcomb
Feb 22, 2021
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'Back Office Support Services' have looked after me and my business since 2007. They are simply superb. Nothing is too much for them. They care about their clients completely. I consider them an extension to my own business. The affairs they run for me enable me to focus on growing my sales, providing me lot's more time. They have the utmost integrity and without them running my business would be hugely more difficult.
Lucy Bailey
Feb 17, 2021
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Great service! Bowmay Consulting have used BOSS for around 3 years and during this time we've always encountered a friendly and helpful service for our payroll. Also, its refreshing to have had the same account manager, Tiffany for the same length of time we've been using them. Thanks Tiff :-D
