Business Details
We are Darlings of Chelsea, a familyrun business dedicated to handcrafted sofas, corner sofas, sofa beds and complementary home furnishings. Our workshop employs traditional British craft techniques, using only the finest fabrics and leathers to ensure each piece is built to last. We take pride in offering a product range that extends beyond sofas to include exceptional beds and premium mattresses, providing complete livingroom solutions. Customer service is paramount in our organisation; we treat every enquiry with the utmost attention and strive to exceed expectations. Quality lies at the epicentre of everything we do, from material selection to final upholstery, guaranteeing a sofa that stands the test of time. Our knowledgeable team possesses specialised skills in fabric selection, frame construction and comfort engineering to solve any seating challenge.
We provide flexibility by offering both fabric and leather options across sofa beds and corner sofas, allowing customers to find the perfect fit for their space. To help clients make confident choices, we offer up to eight free fabric swatches and invite them to visit our showrooms for a handson experience. For added convenience, we arrange 0% interestfree finance plans, making luxury furnishings accessible without compromising on quality. We stand behind our products with transparent aftersales support, including product care guidance and a responsive contact line for any questions. Our commitment to client satisfaction is reflected in the lasting relationships we build, ensuring every home enjoys comfort, luxury and style.
We provide flexibility by offering both fabric and leather options across sofa beds and corner sofas, allowing customers to find the perfect fit for their space. To help clients make confident choices, we offer up to eight free fabric swatches and invite them to visit our showrooms for a handson experience. For added convenience, we arrange 0% interestfree finance plans, making luxury furnishings accessible without compromising on quality. We stand behind our products with transparent aftersales support, including product care guidance and a responsive contact line for any questions. Our commitment to client satisfaction is reflected in the lasting relationships we build, ensuring every home enjoys comfort, luxury and style.
Highlights and features
- We handcraft sofas using traditional British techniques and finest materials.
- We offer eight free fabric swatches to aid selection.
- We provide 0% interestfree finance on all purchases.
- Our experienced team delivers friendly, expert advice every visit.
- We guarantee lasting quality with expert construction and thorough testing.
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Reviews (4)
Sharon Segal
May 25, 2021
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Awful customer care after sale. They got my order totally wrong - end up with two pieces of furniture with different fabrics (when they were supposed to be in the same fabric). They have had my monies since December and waited 12 weeks for the furniture. They are now refusing to offer me a gesture of goodwill until I have received the full correct order which I am having to wait over 6 weeks for (as they first needed to figure what fabric to use). From start to finish I would have waited over 6 months!
Jenn A.
Apr 17, 2021
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Met a nice chap called Alexander, very welcoming and super friendly. Answered all my questions and gave quality advice on fabrics and access. Will come here again!
Sonny Fattore
Jun 19, 2020
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My partner saw the Kingston on the Darlings website and we went to see it in store a few months back, we were greeted on arrival and the team were just around the corner incase we needed any help. We ended up ordering over the phone after going away to have a think but I was really impressed with their product knowledge. We were advised there may be some delays due to the on-going pandemic but we were kept in the loop which we really appreciated. Sofa has recently turned up and it's brilliant, even better than we had anticipated. Also, a big thank you to Martyn who helped us along the way - great
Marc
Jul 26, 2019
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Would be a great sofa but has arrived with 4 out of the 8 legs. Initially told they would be sent to me immediately. Then as a matter of urgency and now (days later) they aren't responding to my emails and I have no date of delivery of the legs. Pretty poor customer service.
