Business Details
24 Years
experience
Emergency
services
Trusted Security Solutions for Homes and Businesses
Established in 2002, Acs Alarms has built a reputation as a trusted provider of comprehensive security solutions across Teesside, North Yorkshire, and County Durham. Our team of certified professionals brings extensive technical expertise to the installation, maintenance, and repair of both domestic and commercial intruder alarm systems and high-resolution CCTV networks. We pride ourselves on delivering tailored security strategies that address specific client needs, supported by our commitment to using EN5013-1 Grade 2 approved systems recognized by police and insurance authorities. Our 24/7 alarm monitoring service ensures continuous protection, while our free site security surveys demonstrate our dedication to accessible security solutions. As active community supporters, we provide pro bono services to local charities like the Samaritans and Cleveland Mountain Rescue Team, reflecting our values of social responsibility and service excellence.With over two decades of operational experience, we combine technical proficiency with personalized service to create secure environments for homes and businesses alike. Our work is guaranteed for a year, and we maintain existing systems regardless of original installation provider. Through strategic partnerships with leading manufacturers like Hikvision and Visonic, we deliver cutting-edge technology that adapts to evolving security challenges. Our customer-centric approach ensures transparent communication, timely service delivery, and ongoing support that extends beyond initial installation. This combination of technical expertise, community engagement, and client-focused service has earned us consistent five-star reviews and repeat business from satisfied customers across diverse sectors.
Services
Intruder Alarms
CCTV Systems
Alarm Monitoring
Free Site Survey
System Maintenance
Emergency Repairs
Security Consultation
System Upgrades
Mobile Monitoring
Night Vision Cameras
Details
- Year established: 2002
Highlights and features
- We offer free site security surveys within 40 miles of Teesside
- Our 24/7 monitoring service provides continuous property protection
- We support local charities with pro bono security services
- Our team holds technical expertise with EN5013-1 Grade 2 approved systems
- We guarantee our work for a full year with no call-out charges
Associations and certifications
- EN5013-1 Grade 2
What people say
Fantastic service
Promptly sorted everything
Highly recommend
Reliable and professional
Excellent alarm and CCTV service
Services
Intruder Alarms
Our wireless burglar alarm systems integrate advanced sensors and smart technology to create comprehensive security solutions. Offering pet-tolerant sensors, shock detection, and remote control via smartphone apps, these systems provide both audible and silent alerts. Professional installation ensures optimal sensor placement to minimize false alarms while maximizing protection for residential and commercial properties.
CCTV Systems
High-resolution CCTV installations feature day/night vision, remote mobile access, and anti-vandal cameras. Our Hikvision ColorVu systems deliver color footage in low-light conditions, while motorized and hidden cameras offer flexible monitoring options. Systems integrate with alarm networks for comprehensive security coverage with evidence collection capabilities for law enforcement.
Alarm Monitoring
Professional monitoring service provides continuous protection with trained operators responding to triggered sensors 24 hours daily. Using audio and visual verification, our team coordinates appropriate responses including contacting emergency services. This service works with both our installed systems and existing customer equipment across residential and commercial properties.
Free Site Survey
Comprehensive security evaluations identify vulnerabilities and recommend tailored solutions within a 40-mile radius of Teesside. Our experts assess property-specific risks, suggest appropriate alarm zones, and recommend camera placements. This service helps create customized security plans that address specific protection requirements for homes and businesses.
System Maintenance
Regular maintenance and repair services ensure optimal performance of security systems regardless of original installation provider. Our annual service checks verify sensor functionality, battery life, and recording equipment operation. Emergency repair services address system faults promptly to maintain continuous property protection and prevent security vulnerabilities.
People
Dave Thompson
Owner
With over 20 years in security systems, Dave leads Acs Alarms's technical operations. He personally oversees complex installations and charity projects, maintaining hands-on involvement in customer service. His expertise in system diagnostics and commitment to community support have earned multiple five-star reviews for exceptional service delivery.
Alison
Security Consultant
Alison provides expert security advice and manages customer relationships at Acs Alarms. With five years of dedicated service, she coordinates system installations and maintenance while supporting local charity initiatives. Her technical knowledge and customer-focused approach contribute to the company's consistent five-star review record.
Questions
What areas do you cover for security installations?
We serve Teesside, Redcar & Cleveland, Stockton-on-Tees, North Yorkshire, and County Durham from our Thornaby base.
Do you offer emergency repair services?
Yes, we provide prompt emergency repairs for security system faults with no call-out charges for our customers.
Can you maintain existing alarm systems?
We service and upgrade existing burglar alarm systems regardless of original installation provider across the region.
Do you support local charities?
Yes, we provide free security services to local charities including the Samaritans and Cleveland Mountain Rescue Team.
What monitoring options are available?
Our 24/7 monitoring service provides continuous protection with trained operators responding to triggered sensors year-round.
How can I request a security survey?
Contact us via phone or email to schedule a free site security survey within 40 miles of our Teesside base.
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Reviews (3)
Lynda Ball
Aug 20, 2020
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Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Dave arrived on time alarm tested serviced reset all good.Good job well done from initial phone call and advice given very happy .Thank you.
Dave arrived on time alarm tested serviced reset all good.Good job well done from initial phone call and advice given very happy .Thank you.
Umar Suleman
Jan 31, 2018
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Level of service from start to finish is exceptional. Never had an issue with any of the systems and extremely reasonable pricing. Would highly recommend!! Dave is the best at what he does - genuinely nice guy!
Mark Shaw
Dec 11, 2017
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Had Dave at my property for a few hours today to upgrade the alarm system (Dave fitted original 17 years ago) which still worked fine but the upgrade has a few new features. At the same time Dave fitted four 1080p HD CCTV cameras which give me full coverage of my property on my iPhone or iPad whenever I'm away from home. All work was carried out to the very highest standard with no mess to clear up afterwards. Dave even came back as it got dark, to make sure the cameras were set up to give full colour pictures in low light conditions. A fantastic service from a very knowledgeable and professional
