Business Details
39 Years
experience
Comprehensive Business Telecom Services Liverpool
Since 1987, Norgate Telecom has been delivering tailored telecom solutions, combining decades of technical expertise with a commitment to precision and customer satisfaction. Founded by Managing Director Mike Dickman after 22 years in the industry, our team specialises in designing and maintaining communication systems for diverse sectors including healthcare, finance, and renewable energy. Our approach prioritises meticulous planning, robust after-sales support, and seamless integration of voice and data infrastructure.With geographically distributed engineers and partnerships with leading equipment suppliers, we ensure reliable implementation across the UK. Our reputation is built on transparent communication, problem-solving for complex technical requirements, and long-term client relationships demonstrated by 90% of customers remaining with us for over seven years.
Services
Telephone Installation
Office Relocation
Fibre Optic Cabling
Business VoIP
SIP Trunks
Leased Lines
Unified Messaging
Call Recording
Public Address Systems
Details
- Year established: 1987
Highlights and features
- Over 60 combined years of telecom experience in our leadership team
- Project-managed office relocations with zero downtime guarantees
- Fibre optic splicing and testing certified to international standards
- 24/7 technical support for critical communication systems
- Approved installers for major telecom brands and infrastructure
Associations and certifications
- QHSE requirements compliance
What people say
Exceptional customer care
Timely problem resolution
Technical expertise
Personal service
Attention to detail
Services
Installation & Maintenance
We design, install and maintain business telephone systems with tailored solutions for premises of all sizes. Our engineers implement systems from leading brands while ensuring compatibility with existing infrastructure. Ongoing maintenance includes remote programming, hardware upgrades, and emergency breakdown assistance for continuous operation.
Office Move Management
Specialist project management for office relocations encompassing complete telecom and IT infrastructure. We coordinate equipment transportation, system rebuilds, and network reconfiguration with zero downtime guarantees. Comprehensive planning ensures seamless transition to new premises without business disruption.
Cabling Schemes
Structured cabling installations for voice and data networks using Category 6 and fibre optic cables. Certified to industry standards, our solutions include copper cabling, fibre splicing, and server room infrastructure. Creates reliable backbone for communication systems and IT networks.
Business VoIP
Hosted voice solutions that eliminate physical phone systems through cloud-based technology. Enables flexible working with anywhere access while maintaining enterprise features. Includes call routing, voicemail, and integration with existing business applications and handsets.
SIP Trunks
Modern alternative to traditional ISDN lines using internet protocol for cost-effective communication. Supports unlimited concurrent calls with geographic number flexibility. Features business continuity options including 999 emergency services and seamless failover capabilities.
People
Mike Dickman
Managing Director
With 60+ years in telecoms, Mike established Norgate in 1987 after senior roles at Plessey and Thorn Ericsson. His technical expertise and client-focused approach drive the company's solutions for complex communication challenges across multiple sectors.
Ian Dickman
System Sales
Handling technical sales and client consultations, Ian leverages extensive product knowledge to specify optimal communication solutions. His engineering background ensures accurate system design and implementation for diverse business requirements.
Julie Jackson
Office Manager
Managing day-to-day operations, Julie ensures efficient coordination of projects and client communications. Her organisational expertise supports seamless delivery of telecom solutions and after-sales service coordination.
Questions
What telecom services does Norgate offer?
We provide telephone system installations, office relocation management, structured cabling, VoIP solutions, SIP trunks, and leased lines for business clients across the UK.
How experienced is Norgate's team?
Our leadership team has 80+ combined years in telecommunications, including Mike Dickman's 60+ years as Managing Director.
Can you manage large office relocations?
Yes, we specialise in complete telecom relocations with guaranteed zero downtime, having successfully completed projects for medical centres and legal firms.
Do you handle fibre optic installations?
We are approved installers with specialist fibre splicing and testing capabilities, recently completing offshore windfarm projects.
What support do you provide?
24/7 technical assistance, free remote system updates, on-site visits, and comprehensive training for all users are included in our service packages.
Can you integrate with existing systems?
Yes, our solutions work with your current equipment, including maintaining phone numbers when switching to our SIP trunk services.
