Business Details
Emergency
services
Your Trusted GP Practice in Chester
Park Medical Centre has been dedicated to delivering high-quality, innovative, and sustainable healthcare to the Chester community since its establishment. As part of the Chester East Primary Care Network, we collaborate with local healthcare providers to offer proactive, personalised, and integrated services tailored to the needs of our patients. Our team of experienced GPs and healthcare professionals is committed to providing comprehensive care, including routine and urgent appointments, prescription management, and access to digital health services through the NHS App.We prioritise patient-centred care, ensuring accessibility for all, including disabled patients and those requiring home visits. Our practice adheres to rigorous standards of safety and professionalism, with a focus on reducing NHS resource waste through responsible prescription practices and patient education. We actively engage with the community to promote healthier lifestyles and advocate for long-term improvements in general practice through initiatives like the Rebuild General Practice campaign.
Services
Appointments
Prescriptions
Medical Records
Home Visits
Digital Health Services
Patient Education
Chronic Disease Management
Vaccinations
Health Screenings
Care Coordination
Highlights and features
- We offer 24/7 access to NHS services via the NHS App for prescriptions and health advice
- Our team provides proactive care through Chester East Primary Care Network partnerships
- We prioritise accessibility with disabled facilities and home visit options
- Our practice leads initiatives to reduce NHS medication waste through responsible prescribing
- We maintain rigorous safety standards for patient care and prescription management
Associations and certifications
- Armed Forces Veteran Friendly GP Practice
Services
Appointments
We offer routine and urgent medical consultations with GPs and advanced nurse practitioners. Our triage system ensures appropriate care prioritisation, with options for same-day appointments when clinically necessary. Patients can book appointments through our digital front door system or by phone during operating hours.
Prescriptions
Our prescription service includes repeat medication management and electronic prescriptions via the NHS App. We operate a 48-hour processing policy for medication requests to ensure safe and accurate dispensing while preventing unnecessary waste of NHS resources.
Digital Health Services
Access healthcare services 24/7 through the NHS App, including prescription requests, medical record viewing, and appointment booking. Our digital platform supports proxy access for carers and family members managing healthcare needs on behalf of patients.
Home Visits
We provide home visits for housebound patients when clinically appropriate. Requests must be made before 10:00am for same-day visits, with urgent cases prioritised. Our team assesses each request to determine the most suitable care delivery method.
Medical Records
Patients can access their medical records online through the NHS App or request physical copies via subject access requests. We maintain comprehensive digital records to ensure continuity of care and facilitate information sharing with other healthcare providers when consented.
Questions
How do I book a GP appointment?
Book appointments through our digital front door system or by calling 01244 324136 during operating hours. Urgent cases after hours should contact NHS 111.
Can I order repeat prescriptions online?
Yes, use the NHS App to request repeat prescriptions 24/7. Ensure you only order medications you need to help reduce NHS waste.
What services are available for disabled patients?
We offer wheelchair access, lift access to all floors, disabled toilets, and portable hearing loops. Large print letters are available for visually impaired patients.
How do I access my medical records?
View records online via the NHS App or submit a subject access request in writing to the practice for complete medical history documentation.
What should I do in a medical emergency?
Call 999 for life-threatening emergencies. For non-urgent out-of-hours care, contact NHS 111 online or by phone.
Do you offer home visits?
Yes, for housebound patients. Request visits before 10:00am for same-day assessment. Our team determines visit appropriateness based on clinical need.
Videos
Reviews (6)
Ryan Kearney
Jan 20, 2022
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Some of the receptionists can be quite snippy so just don't be surprised going in. Some are lovely and seem to genuinely care. All of the doctors have been amazing the three years I have been going. They are all lovely and get the job done, bless the NHS.
A. M. I. R. Yt
Jan 08, 2022
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I phoned to book an appointment this morning. I started ringing at 8.10 but did not put through until 8.45 and when I spoke to the receptionist she asked me to ring again tomorrow morning at 8 to book an appointment as it is too late now despite telling her I'm not well and would like to talk to a GP!! This is always the case with this medical center. Very disappointed.
Robert Williams
Sep 26, 2021
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1 hour 20 minutes trying to get through on phone 1 hour 20 minutes !!!. The practice when you get through or get to see them seem good otherwise it would have been 1 star
Sarah Marsh
Aug 10, 2021
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I've been a patient here for over 10 years. They have massively improved over the last 3 or 4 years and the staff are always helpful. I was unsure how the new 'covid safe' system worked, but I quickly got an appointment for a regular test when I needed it a couple of weeks ago. When I needed to speak to a doctor last week, I phoned at 8am, got through within 10 minutes and the doctor phoned back by 10:30. She was super helpful and hopefully sorted out my problem. The only thing I would question is the system for phoning at 8am. My issue last week wasn't urgent, but I still had to compete with
M. Cowen
Jun 11, 2021
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Told to wear a mask when exempt and despite there being no one else in room and lady was behind screen. Failed to organise prescription despite repeated phone calls and chasing. Very poor customer experience and very frustrating ! Do not recommend.
Mark Buchanan
May 19, 2021
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They are not the only GP practice to do this but forcing every sick person to compete for appointments on the day, by phone, is a very unkind and ineffective way to offer medical help to the people whose taxes pay for their practice. I have been with them for more than 30 years and they used to be great but service has deteriorated steadily over the years. It is not easy to be a GP practice these days but Park Medical compares poorly with others in the city, in my opinion.
