Business Details
Your Trusted Partner for Primary Healthcare Solutions
Queens Medical Centre is a dedicated primary healthcare provider committed to delivering the highest quality medical services to our patients. Our practice is built on a foundation of trust, reliability, and a deep understanding of the local community's health needs. With a team of experienced General Practitioners, Advanced Nurse Practitioners, and specialist healthcare professionals, we offer comprehensive care spanning general medicine, chronic disease management, preventive care, and urgent medical consultations. Our mission is to enable patients to lead healthier, more active lives through personalized treatment plans and a holistic approach to healthcare. We utilise advanced digital tools like eConsultations to ensure accessibility and convenience while maintaining rigorous clinical standards.As part of the NHS network, we collaborate closely with local health and social care partners to provide integrated, patient-centred services. Our commitment to continuous improvement is reflected in our structured chronic disease reviews, staff training programs, and active patient participation initiatives. We prioritise transparency in communication, ethical medical practices, and maintaining full compliance with NHS quality assurance frameworks. Our vision extends beyond individual care to shaping a sustainable healthcare ecosystem that serves as a trusted resource for the entire community.
Services
General Practitioner Services
eConsultations
Chronic Disease Management
Home Visits
Pharmacy Services
Highlights and features
- We offer 15+ years' experience in general practice across multiple specialities
- Our eConsultation service provides 24/7 digital access to healthcare professionals
- Structured chronic disease management with annual reviews and proactive monitoring
- Integrated care coordination with NHS 111 out-of-hours support services
- Multidisciplinary team including GPs, Advanced Nurse Practitioners and pharmacists
What people say
Excellent eConsultation service
Knowledgeable and caring staff
Effective chronic disease management
Personalised treatment plans
Seamless prescription processing
Services
General Practitioner Services
Our experienced General Practitioners provide comprehensive primary healthcare services covering general medicine, preventive care, and chronic condition management. With expertise in areas like women's health, occupational medicine, and musculoskeletal care, our GPs create personalised treatment plans focused on long-term wellness. Patients benefit from continuity of care through regular consultations with dedicated practitioners who understand their medical history and specific needs.
eConsultations
Our 24/7 eConsultation platform enables patients to access medical advice remotely through structured online forms. Qualified clinicians review submissions and provide appropriate treatment recommendations, prescriptions, or referrals. This service offers convenient healthcare access with guaranteed responses within two working days, typically delivered within 24 hours, while maintaining full clinical safety protocols and patient confidentiality standards.
Chronic Disease Management
We implement systematic annual reviews for chronic conditions including diabetes, hypertension, and asthma, with more frequent monitoring when required. Our recall system automatically flags patients due for reviews, ensuring timely interventions. Each consultation includes comprehensive assessment, medication review, lifestyle advice, and treatment plan adjustments tailored to individual health progression and changing needs.
Home Visits
Home visit services are available for patients with clinical necessity, including housebound individuals and those receiving palliative care. Our clinicians conduct thorough assessments in patients' homes, maintaining the same high standards of care as in-clinic consultations. Requests are triaged daily to ensure appropriate allocation of resources while prioritising urgent medical needs.
Pharmacy Services
Our clinical pharmacists provide expert medication management, including prescription reviews, dosage adjustments, and drug interaction checks. Patients receive comprehensive advice on medication usage, side effects, and treatment adherence. We coordinate closely with local pharmacies to ensure seamless prescription processing and offer medication-related consultations to optimise therapeutic outcomes.
People
Dr Serena Strickland
General Practitioner
Specialist in holistic medicine with 8 years' experience in women's health and occupational medicine. Completed English Channel relay swim in 2021. Focuses on preventive care and continuity of patient relationships.
Dr Baljit Kalsi
General Practitioner
Over 30 years' experience in family practice. Faculty Lead for Later Career And Retired Members at Royal College of General Practitioners. Special interests in teaching and patient relationship continuity.
Dr Mark Fuller
Chief Medical Officer
15+ years' experience in family medicine with focus on preventive care. Special expertise in chronic disease management and patient-first approach to healthcare delivery across the Fuller and Forbes Healthcare Group.
Lucinda Pyrah
Advanced Nurse Practitioner
Key member of the clinical team providing advanced nursing care across multiple specialities. Works closely with GPs to deliver comprehensive patient assessments and treatment plans.
Ben Thompson
Practice Pharmacist
Specialist in medication management and prescription reviews. Provides expert advice on drug interactions, dosage optimisation, and treatment adherence strategies for chronic conditions.
Questions
How do I access urgent medical care outside hours?
Call NHS 111 for urgent medical needs when the practice is closed. This service operates 24/7 and will direct you to appropriate out-of-hours care.
Can I choose which GP I see?
Yes, you can request a specific GP when booking appointments. We'll accommodate preferences when possible while ensuring timely access to appropriate care.
How do I manage repeat prescriptions?
Use our online prescription request system or contact our pharmacy team directly. Allow 5 working days for processing standard repeat prescriptions.
What chronic conditions do you manage?
We manage common chronic conditions including diabetes, hypertension, asthma, COPD, cardiovascular disease, and chronic kidney disease through structured review programs.
How quickly will I get test results?
We contact patients directly with urgent results. For routine tests, allow 5 working days before following up, except weekends and bank holidays.
Can family members access my medical records?
Proxy access is available for caregivers with proper authorisation. Contact reception to set up verified proxy access to medical records and services.
Reviews (6)
Darren Lock
Oct 31, 2021
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Receive a letter about getting a flu jab, try to phone but always seem to be engaged, you get through no appointments available at this time, try again in a weeks time, go into the surgery a month later to book a flu jab, first you get asked have you had a letter, YES, Q:are you sure, A: well yes that;s why I am here, A: sorry no space at the moment call again in a weeks time. So now had two letters as it is very important to get a flu jab but still cant get one. What ever happened to online booking surely that's the easier way than wasting everybody's time on the phone or calling at the surgery
Justyna Choszcz
Sep 26, 2021
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I have never had any consultation on my test results or Smear test, so please don't write stupid, I was with you for 7 years
Justin Webber
Sep 08, 2021
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This surgery is entirely pointless, never has a doctor available, and the reception staff are unhelpful and often extremely rude. I'm opposed to contacting the doctor on a good day, and this adds a ridiculous hurdle that I can barely be bothered to jump. I think for my health in the future, switching to another surgery is the best option.
Faruk Kucuk
Aug 21, 2021
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I do understand covid 19 take lots of our life
away that's why we are all unhappy. I go get chiropractor help so I can go to work just asking some strong pain killers. I was on the phone 3 for times today each one more than half an hour that's understandable maybe finely get some one on the phone she says ring at 8 15 between 9 am if you want to get appointment. If you call some one sweet heart .is it mean something wrong if it's apologies for that .if you can't do what you doing in normal life even you been 2 time chiropractic in one week with bad back is should be an emergency some one can explain
away that's why we are all unhappy. I go get chiropractor help so I can go to work just asking some strong pain killers. I was on the phone 3 for times today each one more than half an hour that's understandable maybe finely get some one on the phone she says ring at 8 15 between 9 am if you want to get appointment. If you call some one sweet heart .is it mean something wrong if it's apologies for that .if you can't do what you doing in normal life even you been 2 time chiropractic in one week with bad back is should be an emergency some one can explain
Nicky Lines
Jun 07, 2021
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Luckily I rarely go to the doctors but having had a high blood pressure reading and an ongoing worsening painful knee (had put off bothering the doctors through Covid etc) I called the doctor this morning. The receptionist was unfriendly and her tone was unpleasant throughout the call. I told her that I had the two issues, I mentioned that the high BP was flagged up at A&E top which she replied "you went to A&E" in a sarcastic tone! I then explained that I went to A&E for an unrelated matter not the above. I told her that my BP reading was 170/110 which is very high and she offered me a blood
Cathie
May 23, 2021
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Tried to get an appointment for my son. Told to book from 8.15am as only allowed same day bookings. Called at 8.20 all appointments gone. Advised to take him to Bideford Minor Injuries which was closed (and apparently has been for months). Then had to call 3 more times that day to get a doctor to call me. When he finally spoke to me, he couldn't offer any treatment and advised me to go to A&E where I spend 3.5 hours. Really poor service from Reception Team.
