Business Details
Your Trusted Home Automation & HiFi Specialist in Kingston
At Infidelity, we specialise in delivering premium home entertainment solutions tailored to individual preferences. Our approach combines expert technical knowledge with a commitment to customer satisfaction, ensuring clients experience the highest quality sound and visual systems before making purchasing decisions. We offer free, no-obligation advice and demonstrations in our dedicated room, allowing customers to explore systems ranging from entry-level HiFi setups to advanced multi-room automation and cinema installations. Our team provides full professional installation services, complemented by ongoing support to maintain optimal system performance. With over two decades of industry experience, we curate products from globally recognised brands while maintaining a focus on personalised service that larger retailers cannot match.Our Kingston-Upon-Thames location serves as both a showroom and technical hub for audio-visual enthusiasts across West London and beyond. We prioritise transparency in all interactions, offering honest recommendations without pressure sales tactics. Our expertise extends to integrating cutting-edge technology with traditional components, ensuring compatibility across generations of equipment. Regular product evaluations guarantee our offerings remain at the forefront of audio-visual innovation. Customer-centricity remains our guiding principle, balancing technical excellence with approachable service delivery.
Services
Home Automation
HiFi Systems
Home Cinema Installation
Custom Installation
Multi-Room Audio
Highlights and features
- We offer free expert advice with no purchase obligation
- Our demonstration room lets you experience systems before buying
- We provide full professional installation by trained technicians
- We stock premium brands alongside emerging audio-visual innovations
- Our team specialises in custom multi-room and cinema solutions
Services
Home Automation
Our home automation solutions integrate lighting, climate control, and entertainment systems into unified smart environments. We design custom configurations that adapt to daily routines while maintaining intuitive user control. Professional installation ensures seamless operation across connected devices.
HiFi Systems
We provide complete HiFi solutions from entry-level turntables to high-fidelity stereo systems. Our demonstration facilities allow customers to compare sound quality across premium brands before purchasing. Expert setup ensures optimal acoustic performance in any space.
Home Cinema Installation
Our cinema installations combine 4K video systems with immersive surround sound technology. We offer room design consultations to maximise viewing angles and acoustics. Professional calibration ensures cinema-grade audio-visual performance in residential environments.
Custom Installation
We create bespoke audio-visual systems matching individual requirements and property specifications. Services include hidden speaker installations, multi-zone control systems, and integration with existing smart home infrastructure. Each project receives dedicated technical planning and execution.
Multi-Room Audio
Our multi-room audio systems deliver synchronised music throughout residential properties. We install wireless and wired solutions allowing independent or unified control across different areas. Systems support modern streaming platforms and traditional audio sources alike.
Questions
What home automation brands do you work with?
We support systems from leading manufacturers including Lutron, Control4, and Crestron alongside specialist audio brands like Naim and Bowers & Wilkins.
Can I test equipment before purchasing?
Yes, our demonstration room allows customers to experience full system performance in controlled conditions before making purchasing decisions.
Do you offer installation services?
We provide complete professional installation for all purchased systems, including custom configurations and multi-room setups.
What audio formats do your systems support?
Our equipment supports all current high-resolution audio formats including MQA, FLAC, and DSD alongside traditional vinyl playback.
Are demonstration appointments necessary?
While walk-ins are welcome, scheduled appointments ensure dedicated time with our technical specialists for optimal consultation.
Reviews (6)
Michael Walker
Nov 17, 2021
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Absolutely a brilliant place, top quality Hi Fi and associated equipment, very knowledgeable friendly staff who offer great advice
Rem
Oct 15, 2021
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Infidelity was recommended to me some 17+ years ago. from starting with a small set up to now a significant one, the team has been tremendous. I have moved more onto values but still maintain the original Niam's, Micromega and B&W's which they advise on and service from time to time when required. For service and backup support, this is the goto place for HiFi. Not a lot more that needs to be said really.
2021: Simon has advised and installed in room entertainment in our clinic and home and his experience and attention to detail is second to none.
2021: Simon has advised and installed in room entertainment in our clinic and home and his experience and attention to detail is second to none.
Simon Wise
Jul 24, 2021
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I used Simon and the Infidelity Team to install a cinema system . They did a great job and were extremely professional. The after sales service was also spot on. I'd definitely use them again.
Steve Youngs
Oct 20, 2020
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Positive:Responsiveness
Very friendly and helpful staff.
Managed to sort me out re. some linking plates on a pair of CDM7s. Highly recommended sort of infidelity!
Very friendly and helpful staff.
Managed to sort me out re. some linking plates on a pair of CDM7s. Highly recommended sort of infidelity!
Minesh Patel
Jan 08, 2020
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I first came to this audio/hifi shop when I was 16, obviously then a student with little funds I promised to Simon I would be back in the future. 30 years on I would be back time and time again.
Simon sat me down and let me listen to a range of music with items that I still desire. Over the years I have had naim products and rega planner 3 the nait 3 along with cables etc.
Ive had demo of headphones and usb DACs too when I was looking into portability Hitesh was keen for me to enjoy the music and I had headphones for the afternoon and realised that I didnt enjoy cans not for-the sound
Simon sat me down and let me listen to a range of music with items that I still desire. Over the years I have had naim products and rega planner 3 the nait 3 along with cables etc.
Ive had demo of headphones and usb DACs too when I was looking into portability Hitesh was keen for me to enjoy the music and I had headphones for the afternoon and realised that I didnt enjoy cans not for-the sound
Gerald Baxter
Dec 29, 2018
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Just dropped in for some ideas. The kit they use was out of my price range but they still took time to give advice. Great service.
