Business Details
12 Years
experience
Emergency
services
Trusted Payroll Management for Direct Payment Recipients
Established in 2014, Parkside Payroll is a family-run Sheffield-based business dedicated to providing reliable payroll and budget management solutions. With over a decade of experience supporting families employing personal assistants through Direct Payments, we combine technical expertise with a deep understanding of the unique challenges faced by caregivers and individuals with disabilities. Our team of certified professionals prioritises transparency, responsiveness, and personalised service, ensuring clients can focus on family life while we handle HMRC compliance, tax documentation, and payroll accuracy.Recognised by Sheffield City Council for our adherence to Money Management Protocols, we maintain a 98% client retention rate through our commitment to ethical practices, data security, and continuous service improvement. Our 24/7 emergency support line and flexible communication channels demonstrate our dedication to client satisfaction, evidenced by over 500 five-star feedback entries from families and care professionals.
Services
Payroll Management
Budget Administration
Direct Payments Support
Tax Compliance
Timesheet Processing
DBS Checks
Financial Reporting
Client Advisory
Emergency Support
PA Training
Details
- Year established: 2014
Highlights and features
- We offer 24/7 emergency payroll support for critical queries
- Our team holds 25+ years combined experience in care sector payroll
- We implement Sheffield City Council's Money Management Protocol
- We provide tailored payroll solutions for families with complex needs
- Our service maintains 99.8% payroll accuracy across 500+ accounts
What people say
Brilliant support
Professional efficient
Exceptionally reassuring
Excellent payroll knowledge
Fast, efficient support
Services
Payroll Management
Comprehensive payroll administration for families employing personal assistants through Direct Payments. Our HMRC-registered system handles tax calculations, payslip generation, and real-time reporting. We ensure compliance with national insurance contributions and statutory payments while maintaining 99.8% accuracy across 500+ accounts. Clients benefit from secure online portals and dedicated support for timesheet submissions.
Budget Administration
Tailored budget management solutions for Direct Payment recipients. We track income and expenditures against care plans, maintain audit-ready records, and provide quarterly financial summaries. Our system integrates with Sheffield City Council's protocols to ensure compliance with funding requirements while offering families transparent spending oversight through secure online dashboards.
Direct Payments Support
Specialist support for families navigating Direct Payment schemes. We assist with council funding applications, compliance documentation, and payment schedule management. Our team provides guidance on allowable expenditures and maintains direct communication channels with Sheffield City Council's support services to resolve issues promptly.
Tax Compliance
Full tax administration services for caregiver employers. We handle PAYE submissions, year-end returns, and tax code updates while ensuring compliance with changing regulations. Clients receive proactive notifications about tax implications of care plan adjustments and benefit from our dedicated HMRC liaison service for audit support.
Emergency Support
24/7 emergency payroll assistance for critical issues. Our rapid response team resolves payment delays, tax code emergencies, and compliance crises within 2 hours during standard hours. We maintain redundant communication channels including WhatsApp and emergency email to ensure accessibility during bank holidays and peak periods.
People
Debi Jones
Managing Director
Founder with 25 years' experience in financial services and care sector payroll. Former curtain maker turned accountant, Debi established Parkside Payroll in 2014. She oversees strategic operations and client relationships, leveraging her expertise in HMRC compliance and budget management for vulnerable families.
Dan Hampshire
Payroll Director
Co-founder and technical expert with 10 years' experience in payroll systems development. Dan manages IT infrastructure and payroll processing operations. His background in care work informs system design improvements, while his technical skills maintain the company's proprietary software platform.
Katie Fairbrother
Office Manager
Experienced administrator with 11 years' PA background. Katie leads client communications and problem resolution. She transitioned from personal assistant work to payroll management in 2022, bringing frontline care insights that enhance service delivery for families and personal assistants.
Saphy Hampshire
Accounts Manager
Multimedia specialist and conservationist managing payroll operations. Saphy designed the company's website and maintains its digital infrastructure. She works remotely from Liverpool while pursuing postgraduate research in tropical mammal conservation, bringing analytical precision to payroll management.
Lois Myers
Financial Administrator
Organised office professional with care sector expertise. Lois joined in 2023 after 15 years in childcare, bringing empathy and administrative excellence. She manages office operations and payroll training while maintaining the company's ISO-standard documentation systems.
Questions
How do I submit timesheets for payroll processing?
Submit timesheets via email, WhatsApp, or our online portal at least 3 working days before your payroll date. We accept photos of handwritten sheets or digital documents.
What happens if I receive a HMRC tax code letter?
Forward HMRC tax code letters to us immediately by email or WhatsApp. We'll update your records to ensure correct tax deductions from your next payroll run.
Do you support families outside Sheffield?
While based in Sheffield, we serve clients across South Yorkshire and Derbyshire. Our digital systems enable secure remote support for families nationwide.
How are payroll emergencies handled?
Call our emergency line at any time - 90% of urgent issues resolved within 2 hours during standard hours. We prioritise critical payroll needs 24/7 including bank holidays.
Can you help with DBS checks for personal assistants?
Yes, we offer DBS check services for families receiving Direct Payments. This service launched in September 2024 following formal accreditation from Sheffield City Council.
What support exists for new clients?
New clients receive a comprehensive onboarding pack, 1:1 training session, and priority support for the first three months. Our team visits families in person when required.
