Mat & Mouse

Business Details

17 Years

experience

Expert IT Services in Doncaster

Established in 2009, Mat & Mouse IT Services Ltd provides high-quality computer support to individuals and businesses in Doncaster and surrounding areas. Our team combines over 20 years of IT experience from sectors including criminal justice and e-commerce, offering expertise in hardware repairs, network security, and system optimisation. We prioritise clear communication, avoiding technical jargon to ensure clients understand solutions. Our commitment to quality includes using premium components for repairs, maintaining data confidentiality, and offering tailored advice to resolve issues efficiently.

Registered with the Data Protection Act and Doncaster Chamber of Commerce, we focus on flexibility and personal service as a small business. Our services include virus removal, wireless network setup, data recovery, and business continuity planning, supported by a promise of fast, reliable assistance. We serve both home users and businesses, with testimonials highlighting our approachability and ability to simplify complex IT challenges.

Services

Computer Repairs Virus Removal Network Setup Data Recovery Wireless Security PC Healthchecks Business Continuity

Details

Year established: 2009

Highlights and features

We offer jargon-free technical support tailored to individual needs
Our team has over 20 years of professional IT experience
We use quality components for all hardware repairs
We prioritise data confidentiality during recovery processes
Registered members of Doncaster Chamber of Commerce

Associations and certifications

Data Protection Act

What people say

First class service Upgraded company machines Approachable and capable Pleasant and caring manner Extremely helpful

Website

Update Listing

Services

Computer Repairs

We diagnose and fix desktop PCs and laptops experiencing hardware failures, software issues, or performance problems. Our technicians replace faulty components like broken screens while preserving your data. This service ensures your devices operate efficiently, with repairs using quality parts and thorough testing to prevent future issues.

Virus Removal

Our specialists eliminate viruses, spyware, and other malicious software from infected computers. We secure systems by updating antivirus protection, closing security vulnerabilities, and educating users on safe online practices. This service restores system stability while protecting sensitive information from unauthorised access.

Network Setup

We configure secure home and business networks, including wired and wireless broadband connections. Our setup ensures optimal performance while implementing encryption protocols to prevent unauthorised access. This service includes router configuration, device integration, and security optimisation for reliable connectivity.

Data Recovery

We retrieve lost or inaccessible data from failed hard drives and storage devices. Our process prioritises salvaging critical files like documents and photos while maintaining data integrity. This service includes diagnostic assessment, recovery attempts using specialist tools, and secure data transfer to replacement storage.

Wireless Security

We secure wireless networks against unauthorised access through encryption and configuration updates. Our service identifies vulnerabilities, implements WPA3 security protocols, and educates users on maintaining network safety. This protects against bandwidth theft and prevents exposure of sensitive information transmitted over wireless connections.

People

Ian

IT Specialist

With 20 years' experience as an IT Manager in criminal justice sectors, Ian specialises in system optimisation and network security. He combines technical expertise with clear communication to simplify complex IT issues for clients.

Clare

Technical Consultant

Clare holds an MSc in Business Administration & IT, with experience in e-commerce software implementation. She focuses on user-friendly web design solutions and provides technical training to help clients maximise their digital tools.

Questions

What IT services do you offer in Doncaster?

We provide computer repairs, virus removal, network setup, wireless security, data recovery, and business continuity planning for homes and businesses in Doncaster and surrounding areas.

How do you handle computer virus infections?

Our technicians remove viruses using specialist tools, update antivirus software, and implement security measures to prevent future infections while preserving your data.

Can you recover data from failed hard drives?

Yes, we attempt data recovery from failed storage devices using diagnostic tools, focusing on salvaging critical files like documents and photos.

How do you secure wireless networks?

We implement WPA3 encryption, configure routers securely, and educate users on maintaining network safety to prevent unauthorised access.

What makes your IT support different?

We combine technical expertise with clear communication, avoiding jargon to ensure clients understand solutions while providing reliable, personalised service.

Reviews (7)

Write a Review

Neil Holmes

Oct 23, 2021 Report

Positive:Professionalism
Very impressed with service. I contacted M & M last week re slow response on laptop. Unit was dropped off on Friday, picked up on Monday. New solid state drive fitted as recommended. Laptop now running much faster.

John Heeley

Jul 07, 2021 Report

Positive:Professionalism,Value
First time I have used Mat and Mouse, quite impressed, quick response and competent service, I wouldn't hesitate to recommend them.

Robert Dixons

Sep 23, 2020 Report

I've used Mat and Mouse twice now and I have been very impressed on both occasions. Quick responses on both and I was quickly up and running. No hesitation in recommending them. Keep up the good work.
Rob

Isabelle Szczecinski Issy'S. Crafty Bees

Jul 15, 2020 Report

Absolutely fantastic service from Ian at Mat & Mouse. My home PC was having some major problems and Ian was able to sort it by replacing the hard drive without losing any of my documents or photos. Although he needed my computer for a couple of days it didn't inconvenience me too much and I appreciate how efficient the fix was.

Philip Wilson

May 10, 2020 Report

Fantastic service, very prompt and concise advise and guidance to resolve a problem on my laptop. Wouldnt hesitate to recommend Mat and Mouse IT services to anyones

David Hoyle

Oct 27, 2019 Report

Ian is the guardian angel of computer illiterates such as myself. He quickly sorted out my technical problems in a calm and reassuring way, for which this old codger is eternally grateful. Highly recommended.

Jane Houliston

Sep 14, 2019 Report

What can I say other than BRILLIANT!! Responded lightning quick to my initial enquiry and follow up texts. Highly recommended.