Business Details
29 Years
experience
Emergency
services
Your Trusted Vehicle Damage Repair Partner in Norwich
Established in 1997, we are a leading vehicle damage repair specialist with 24 centres across the UK. Owned by Aviva, we combine industry expertise with manufacturer-approved standards, serving customers through direct repairs and a network of strategic partners. Our commitment to quality is demonstrated through BS10125 BSI Kitemark accreditation across all sites and partnerships with brands like Mercedes-Benz, Audi, and BMW.We invest in innovative technologies such as our bespoke Evolve software platform and operate the UK's first fully electric repair centre in Exeter, aligning with Aviva's Net Zero goals. Our customer-centric approach ensures timely communication, replacement vehicle arrangements, and post-service feedback mechanisms to maintain our 4.6-star customer rating. Industry leadership is exemplified through collaborations with Thatcham Research and our managing director's role in addressing sector skills gaps via Autoraise.
Services
Vehicle Damage Repair
Manufacturer Approved Repairs
Electric Repair Centres
Customer Feedback System
Industry Collaboration
Details
- Year established: 1997
Highlights and features
- We operate 24 manufacturer-approved repair centres across the UK
- Our Exeter centre is the UK's first fully electric vehicle repair facility
- We maintain BS10125 BSI Kitemark accreditation across all locations
- Our Evolve software platform enhances repair efficiency and transparency
- Industry leadership through partnerships with Thatcham Research and Autoraise
Associations and certifications
- BS10125 BSI Kitemark
What people say
Quality repairs
Excellent communication
Efficient service
Clean vehicles
Timely delivery
Services
Vehicle Damage Repair
We provide comprehensive vehicle damage repair services using manufacturer-approved parts and procedures. Our technicians handle all makes and models, ensuring quality restoration that meets insurance requirements. With 24 UK centres and digital tracking via our Solus app, customers receive timely updates throughout the repair process.
Manufacturer Approved Repairs
As approved repair centres for Mercedes-Benz, Audi, BMW, and Land Rover, we maintain brand-specific standards. Our technicians use genuine parts and follow manufacturer guidelines to preserve vehicle warranties. This accreditation ensures customers receive repairs that meet the exacting standards of leading automotive brands.
Electric Repair Centres
Our Exeter facility operates entirely on electric power with no gas supply. This innovation reduces environmental impact while maintaining repair quality. We collaborate with suppliers to develop sustainable repair technologies, supporting Aviva's Net Zero 2040 commitment through eco-conscious practices and community-focused solutions.
Customer Feedback System
We implement a digital feedback system rating repairs across quality, speed, and communication metrics. Customers receive post-service surveys to identify improvement areas. This continuous feedback loop maintains our 4.6-star rating and ensures customer priorities shape our service delivery processes.
Industry Collaboration
We work with Thatcham Research to stay ahead of automotive technology developments. Our managing director chairs Autoraise, addressing industry skills gaps, and participates in Automotive 30%, promoting diversity in repair sectors. These collaborations ensure we maintain technical expertise and contribute to industry-wide standards development.
People
Simon Smith
Managing Director
Simon leads Solus' sustainability initiatives and industry collaborations. With automotive sector expertise, he chairs Autoraise to address skills gaps and promotes diversity through Automotive 30%. His leadership drives innovation in repair technologies and operational excellence.
Questions
What areas do you serve for vehicle repairs?
We operate 24 repair centres across the UK with nationwide coverage through our partner network.
Are your repair centres manufacturer-approved?
Yes, we have approvals from Mercedes-Benz, Audi, BMW, Land Rover, and other major manufacturers.
Do you offer emergency vehicle repair services?
We prioritise unroadworthy vehicles and aim to contact customers within one working day of instruction.
How can I track my vehicle repair progress?
Our Solus app provides live updates with milestone notifications throughout the repair process.
What sustainability initiatives do you have?
Our Exeter centre is fully electric, and we collaborate on developing eco-friendly repair technologies.
