Cymphony

Business Details

24/7 Customer Support Services in London

At Cymphony, we specialise in delivering seamless 24/7 customer support solutions tailored to meet the dynamic needs of modern businesses. With a UK-based team and advanced technology, we ensure every call, chat, and lead is handled in real time, enabling businesses to focus on growth without missing opportunities. Our services include 24/7 call answering, appointment booking, webchat management, and virtual personal assistant support, all designed to integrate effortlessly with existing operations. We pride ourselves on combining empathetic, human-led communication with cutting-edge tools to provide branded support that prioritises customer satisfaction.

Our commitment to a net-zero future reflects our dedication to responsible business practices. Serving diverse industries such as healthcare, real estate, and professional services, we offer a free 14-day trial to demonstrate our value. Backed by over a decade of experience, including long-standing partnerships like our 12-year collaboration with Better2Know, we provide scalable solutions that adapt to peak demands while maintaining exceptional service quality. Our clients benefit from transparent billing, flexible contracts, and dedicated account management to ensure their needs are consistently met.

Services

24/7 Call Answering Appointment Booking Managed Webchat Virtual Personal Assistant Outsourced Customer Services Seamless Diary Integration Bespoke Solutions Cost-Efficient Scheduling UK-Based Support Real-Time Lead Capture

Highlights and features

We provide 24/7 call handling with UK-based agents for real-time responsiveness.
Our seamless diary integration ensures efficient appointment scheduling.
Expert teams deliver tailored solutions for healthcare, real estate, and more.
Enjoy a free 14-day trial with no commitment.
Dedicated account management ensures service evolves with your business needs.

What people say

Excellent service Great leap forward Very professional Helpful and quick Excellent value

Website

Update Listing

Services

24/7 Call Answering

Our 24/7 call answering service ensures no opportunity is missed, with UK-based agents managing calls promptly and professionally. Tailored to your brand's tone, this service supports healthcare, real estate, and other sectors by capturing leads and providing instant support. Seamless integration with your diary system enables real-time booking and updates.

Appointment Booking

Appointment booking simplifies diary management with real-time access to schedules, reducing no-shows and administrative burdens. Our team handles bookings, reminders, and rescheduling, ensuring accuracy and efficiency. Ideal for clinics and service-based businesses, this service integrates with platforms like Cliniko and PracticePal.

Managed Webchat

Managed webchat boosts online engagement with instant, human-led responses to website visitors. Proactive outreach and chat-to-appointment features convert inquiries into bookings. Detailed reporting tracks chat performance, ROI, and customer satisfaction, supporting e-commerce and healthcare sectors.

Virtual Personal Assistant

Virtual personal assistants handle administrative tasks like call management, appointment scheduling, and patient correspondence. Designed for clinic owners, this service frees up time to focus on patient care while ensuring efficient operations. Scalable support adapts to growing demands.

Outsourced Customer Services

Outsourced customer services provide dedicated support for clinics and businesses, handling calls, webchats, and administrative tasks. Bespoke correspondence and out-of-hours coverage ensure continuity. Flexible, no-contract packages offer transparency and cost-effectiveness for evolving needs.

People

Sophie

Transformation Director

Sophie streamlines processes and systems at Cymphony, focusing on collaboration and team alignment. Outside work, she enjoys family life, reading, and musical theatre.

Neil

Managing Director

Neil leads with over 25 years of corporate contact center experience, excelling in performance improvement and team engagement. He balances family life with his leadership role.

Duncan

Finance Director

Duncan transitioned from chartered accounting to communications, combining financial expertise with strategic leadership. Based in Oxfordshire, he enjoys travel and family time.

Chloe

Marketing Manager

Chloe drives marketing strategy with 16 years of experience, aligning creative efforts with business goals. She balances work with family life and visits to Cornwall.

Dr. Steve

The Doc

Dr. Steve supports clinic owners by addressing daily challenges, leveraging his hands-on experience to enhance patient care and operational efficiency.

Questions

How quickly can you set up services?

Our efficient onboarding process ensures swift setup, often completing within a week to minimize business disruption.

Do you offer a free trial?

Yes, we provide a 14-day free trial with no commitment, allowing you to experience our services risk-free.

What diary software do you integrate with?

We integrate with leading systems like Cliniko, PracticePal, Fresha, and PPS, ensuring seamless appointment management.

How are services billed?

Flexible billing options ensure transparency; we tailor packages to your needs with no hidden fees.

Can you handle overflow calls?

Yes, we manage overflow on most platforms, providing scalable support during peak periods.

Are calls recorded?

Call recording is optional. We can enable or disable this feature based on your preference.

Reviews (5)

Write a Review

Fleximix Office

Aug 22, 2021 Report

Critical:Quality
Quite possibly the most difficult company i've ever had to deal with. Polite, friendly staff - they're just not empowered to answer even the most basic of questions.

Naomi Young

Sep 16, 2020 Report

I worked hard at this company for nearly a year until COVID-19. I was refused furlough on multiple accounts even though working from home and being a single parent affected my mental health to the point i had a breakdown. I had to give up my job to save my sanity and my daughter. I loved working for this company but at times they showed no compassion or respect for their members of staff especially ones with mental health issues. Everything goes through the HR manager and no one else and what she says goes with out any other consideration. You get punished for standing up for yourself and your

Tony Harward

Aug 23, 2020 Report

Asked for CV only to be told unsuccessful on this occasion. For a virtual Pa job. I've been a sales manager for many years. Doesn't add up to me.

Daniel Gormley

Jan 22, 2020 Report

Cymphony repeatedly failed to answer calls, failed to staff their 24-hour service and failed to respond to the complaint that followed. There very poor service directly impacted our business, resulting in business losses and huge service penalties. Now, because of their embarrassment of a complaint procedure, the lawyers will have to sort out their appalling services and the costs and implications thereof.

Nicholas Sydney-Smith

Oct 18, 2019 Report

24/7, 365 service so my customers are always able to get in touch with me and feel that we look after them