Business Details
50+ Years
experience
Emergency
services
Your Trusted Partner for Refrigeration Solutions
Established in 1956, Wall's Refrigeration Solutions has evolved from providing refrigeration support to multinational food companies into the UK's leading supplier of commercial refrigeration products. Our journey includes pivotal milestones such as the adoption of hydrocarbon refrigerants in 1999, a commitment to sustainability that earned us the Best in Sector Light Commercial award by 2018. With a team of over 200 hydrocarbon-trained engineers globally, we deliver innovative solutions like our Maxivision 3-tier ice cream cabinet, backed by 24/7 technical support and a 90% first-time fix rate. Our 35,000 sq ft facility in Hyde, Greater Manchester, houses a comprehensive workshop for equipment refurbishment, ensuring long-term customer support for over 80,000 units in the market.We prioritise eco-friendly innovation through initiatives like the Green Benefits programme, focusing on energy efficiency and renewable energy experimentation. Our technical expertise, combined with a customer-centric approach, ensures tailored solutions for businesses, from diagnostics to same-day breakdown response. With a heritage of adapting to industry needs since the 1950s, we remain dedicated to pioneering refrigeration technology while maintaining transparency and reliability in every service we provide.
Services
Commercial Freezers
Ice Cream Cabinets
Refrigeration Repair
Hydrocarbon Solutions
Sustainability Programmes
Details
- Year established: 1956
Highlights and features
- We have over 65 years of experience in commercial refrigeration innovation.
- Our 200+ hydrocarbon-trained engineers ensure eco-friendly, expert service delivery.
- We offer 24/7 technical support with a 90% first-time fix rate.
- Same-day or next-day breakdown response is guaranteed across the UK.
- Lifetime diagnostics and advice available for all purchased freezers.
Services
Commercial Freezers
We supply energy-efficient commercial freezers tailored for retail and hospitality sectors. Our units incorporate hydrocarbon refrigerants for eco-friendly operation while ensuring optimal performance. Backed by the Green Benefits programme, these freezers reduce energy consumption by up to 40% compared to traditional models, offering long-term cost savings for businesses.
Ice Cream Cabinets
Our Maxivision 3-tier ice cream cabinets maximise visibility and sales through innovative LED lighting and ergonomic design. Designed for high-traffic locations, these units maintain precise temperature control to preserve product quality. With over 80,000 units in operation, they combine durability with energy efficiency for retailers nationwide.
Refrigeration Repair
We provide rapid refrigeration repair services with a 90% first-time fix rate. Our engineers offer same-day or next-day response for breakdowns, supported by a 24/7 helpdesk. Lifetime diagnostics ensure ongoing support for all purchased units, regardless of warranty status, minimising downtime for businesses.
Hydrocarbon Solutions
We pioneered hydrocarbon refrigerants in 1999 as a sustainable alternative to greenhouse gases. These solutions reduce environmental impact while maintaining high performance. Our commitment to this technology has positioned us as industry leaders in eco-friendly refrigeration, aligning with global climate goals.
Sustainability Programmes
The Green Benefits programme focuses on energy optimisation, reduced operating costs, and recyclable materials. We collaborate with suppliers to develop future-fit equipment, achieving a 50% reduction in energy use since the 1990s. This initiative ensures retailers meet environmental targets without compromising performance.
Questions
What types of refrigeration products do you supply?
We specialise in commercial freezers, ice cream cabinets, and hydrocarbon-based refrigeration systems tailored for retail and hospitality sectors.
Do you offer technical support for existing equipment?
Yes, we provide 24/7 technical support and lifetime diagnostics for all purchased units, regardless of warranty status.
How do your sustainability initiatives benefit customers?
Our Green Benefits programme reduces energy consumption by up to 40%, lowers operating costs, and ensures compliance with environmental regulations.
What is your breakdown response time?
We guarantee same-day or next-day response for all refrigeration breakdowns across the UK.
Are your engineers certified for hydrocarbon refrigerants?
Yes, we employ over 200 hydrocarbon-trained engineers globally to ensure safe and eco-friendly service delivery.
Can I access product manuals and guides?
Yes, free quick-start guides for all our equipment are available for download on our website.
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Reviews (5)
Red Dee
Dec 25, 2021
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Absolutely rubbish customer service. Have been trying to get in touch with walls for a new unit but keep being told that someone will get in touch with you..no one has ever got in touch and this has been going on for 2 YEARS!!!! I hope someone from management sees this and does something about it!
James Carlson
Oct 19, 2021
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Great service! The old reviews are clearly about past issues, I had no problem and I am very happy with my unit!
Caloroso Pizza
Jan 25, 2020
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Wasted lots of money because of them. Have been calling them to purchase a Soft cornetto dispenser machine and was told on several occasions that the sale team will get back to me and NEVER got a call back , wasted weeks of potential sales because of them. Shame on these guys, hopefully a manager will read this and deal with these sales guys.
Ben Hatton
Aug 25, 2019
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Walls must have SO many happy customers that actually responding to enquiries isn't worth their while. I've emailed several times, phoned a dozen times and always get told 'someone will get in touch with you asap' Worst Sales department EVER!
Zero stars would have been generous.
Zero stars would have been generous.
Mr.
Jul 03, 2019
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If I could give no stars I would, this company is a mess they never return your calls, they are keen to take your money but don't supply the goods and there is no complaints procedure. I will never use them again
