Business Details
17 Years
experience
Emergency
services
Your Strategic IT Partner for Business Growth
Founded in 2009, we are a strategic IT partner dedicated to helping businesses enhance efficiency, security, and growth through tailored technology solutions. Our team combines 15+ years of industry experience with certifications like ISO 27001 and Cyber Essentials Plus to deliver robust cybersecurity, cloud computing, and managed IT services. We prioritize proactive network monitoring, 24/7 support with 15-minute response times, and sector-specific expertise for clients across finance, legal, healthcare, and manufacturing.Backed by partnerships with Microsoft and leading providers, our approach emphasizes transparency, no hidden fees, and aligning IT strategies with business objectives. Recognized for excellence in customer service, we work remotely or on-site to support businesses nationwide, ensuring technology becomes a growth engine rather than a bottleneck.
Services
Cyber Security
Cloud Solutions
Microsoft 365 Services
Managed IT Support
Disaster Recovery
IT Consultancy
Vulnerability Assessment
Digital Transformation
Penetration Testing
Backup Recovery
Details
- Year established: 2009
Highlights and features
- 15-minute response times for IT support issues
- ISO 27001 and Cyber Essentials Plus certified
- Local presence in Chesterfield, London, Manchester, and Sheffield
- Sector-specific IT expertise across multiple industries
- Proactive network monitoring with 24/7 support
Associations and certifications
- ISO 27001
- Cyber Essentials Plus
What people say
Reliable support
Knowledgeable team
Proactive monitoring
Responsive service
Strategic advice
Services
Managed IT Support
Our fully managed IT support services provide comprehensive infrastructure management with personalized support. Businesses gain predictable costs, proactive issue resolution, and flexible service configurations. Our 24/7 monitoring and 15-minute response times ensure minimal downtime while expert engineers handle system updates, security patches, and performance optimization. This service combines technical expertise with business understanding to maintain reliable IT operations.
Cyber Security Services
Comprehensive cybersecurity solutions protect against data breaches and system vulnerabilities. Our services include penetration testing, vulnerability assessments, and dark web monitoring. ISO 27001-certified processes ensure robust security frameworks with regular audits and compliance management. Businesses receive customized protection strategies covering endpoint security, access controls, and incident response planning to safeguard digital assets effectively.
Cloud Solutions
Expert cloud technology implementations transform business operations through scalable infrastructure. We provide cloud design, migration, and support services for Microsoft Azure and hybrid environments. Cost optimization strategies help reduce unnecessary expenses while ensuring secure data storage and accessibility. Continuous monitoring maintains system performance and availability across distributed computing environments for seamless business operations.
Microsoft 365 Services
Enhanced productivity and collaboration through Microsoft 365 implementations. Our services cover licensing, migration, and customized training programs. Advanced security features protect business communications and document workflows while integration with existing systems ensures smooth transitions. Ongoing support maintains optimal platform utilization and feature adoption across distributed teams.
Disaster Recovery
Resilient fail-safe systems protect critical business operations from unexpected disruptions. Our solutions include automated backups, redundant storage architectures, and rapid recovery protocols. Regular testing verifies system integrity while customized recovery time objectives minimize operational impact. Businesses maintain data availability and functionality during hardware failures, cyberattacks, or natural disasters through comprehensive preparedness planning.
People
Alexa Greaves
CEO
With two decades of IT leadership experience, Alexa directs strategic growth while maintaining technical excellence. She pioneered AAG's security-first approach that combines business acumen with technology expertise to deliver client-focused solutions that drive measurable business outcomes.
Michelle Walker
Managing Director
As Managing Director, Michelle oversees operations across multiple locations, ensuring service excellence delivery. Her 18-year track record in managed services includes implementing scalable solutions for high-growth businesses while maintaining AAG's commitment to exceptional customer experiences.
Charles Griffiths
Director of Technology and Innovation
Charles leads technical innovation and cybersecurity strategy development. His expertise in emerging technologies and infrastructure design ensures clients receive cutting-edge solutions that address current challenges while preparing for future business demands.
Questions
What IT services does AAG offer?
We provide managed IT support, cybersecurity services, cloud solutions, Microsoft 365 implementations, and disaster recovery planning tailored to specific business requirements.
How quickly do you respond to IT issues?
Our standard response time is 15 minutes for critical issues with 24/7 support available across all service packages.
Are you certified for cybersecurity standards?
Yes, we hold ISO 27001 certification and Cyber Essentials Plus accreditation for information security management.
Do you work with businesses outside Sheffield?
We support clients nationwide with local service presence in Chesterfield, London, Manchester, and Sheffield areas.
How do you ensure IT investments deliver business value?
Through strategic reviews and technology audits that align IT infrastructure with evolving business objectives and growth plans.
Can you support multi-location businesses?
Yes, our remote monitoring and management capabilities support distributed operations with coordinated on-site engineering resources when needed.
Videos
Reviews (7)
Chloe Thomas
Mar 24, 2021
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I have worked with AAG IT Services for almost 2 years now, and have always found them to be a great company with extremely friendly and helpful staff. In particular, I have worked with Kyle Prenter closely during this time as an apprentice, and found him to be a very committed person with great drive!
Hayley Koseoglu
Mar 23, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
AAG has been our trusted IT Service provider for many years. They are very prompt, consistent and reliable and I would highly recommend their service.
AAG has been our trusted IT Service provider for many years. They are very prompt, consistent and reliable and I would highly recommend their service.
Georgina Cowley
Mar 02, 2021
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Positive:Professionalism,Responsiveness
Fantastic service by Kyle Prenter - always responds quickly, fixes issues quickly and is a pleasure to speak to on the phone.
Fantastic service by Kyle Prenter - always responds quickly, fixes issues quickly and is a pleasure to speak to on the phone.
W. A.
Feb 27, 2021
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Positive:Responsiveness
Promptly identified the problem, fixed it and sent a note with a brief description on how to fix the issue if it occurred in the future. First class service from KYLE PRENTER. Thank you.
Promptly identified the problem, fixed it and sent a note with a brief description on how to fix the issue if it occurred in the future. First class service from KYLE PRENTER. Thank you.
Liam Proctor
Feb 27, 2021
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Positive:Professionalism,Responsiveness
Fantastic service from Kyle Prenter, he fixed the issue really quickly and made sure everything was working OK.
Fantastic service from Kyle Prenter, he fixed the issue really quickly and made sure everything was working OK.
Mike Blackham
Feb 26, 2021
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Positive:Professionalism
Kyle provides a professional and excellent service always friendly and easy to talk to. He always tries to fix the problem on the first call which allows me to get back to get back to what I was doing faster. A pleasure to work with
Kyle provides a professional and excellent service always friendly and easy to talk to. He always tries to fix the problem on the first call which allows me to get back to get back to what I was doing faster. A pleasure to work with
Matthew Pemberton
Feb 23, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
We've used these guys for years. Karl our rep is really helpful and is always more than happy to help.
We've used these guys for years. Karl our rep is really helpful and is always more than happy to help.
