Professional Surveillance Management

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Expert CCTV Monitoring Services in Wigan for Home & Business Security

Professional Surveillance Management was founded on the principle of delivering a more personal, customer-focused approach to CCTV monitoring. With over two decades of combined leadership experience in the security industry, our team provides tailored solutions backed by cutting-edge in-house technology and a commitment to proactive protection. Our NSI Gold-accredited Remote Video Receiving Centre operates 24/7, utilising real-time monitoring, audio deterrence, and rapid emergency response to prevent crime before it escalates.

We serve homeowners, businesses, and CCTV installers nationwide, prioritising transparency, reliability, and client satisfaction. Our success in preventing thousands of criminal incidents reflects our dedication to raising industry standards through innovation, expert training, and a team culture rooted in care and accountability. Clients trust us for our fast response times, custom monitoring solutions, and a service model that values relationships over transactional interactions.

Services

CCTV Monitoring Home Security Business Security Installer Partnerships AI-Powered Surveillance

Highlights and features

Over 90% of alarms actioned in under 90 seconds with NSI Gold-accredited monitoring
In-house developed software optimised for real-time threat detection and response
24/7 manned customer care with no premium call charges
Handpicked team with industry-leading attendance and SIA-certified training
Custom CCTV monitoring solutions for high-profile individuals and businesses

Associations and certifications

NSI Gold
Secured by Design

What people say

Proactive protection Rapid response times Dedicated customer support Peace of mind Professional team

Website

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Services

CCTV Monitoring

Our 24/7 CCTV monitoring service combines advanced detection technology with human verification to prevent crime. When motion is detected, operators review live footage and issue audio warnings or alert authorities within seconds. With NSI Gold accreditation and in-house PSM Traces AI technology, we reduce false alarms by 95% while ensuring rapid response to genuine threats. This service protects homes, businesses, and high-profile clients nationwide.

Home Security

Tailored home security solutions provide round-the-clock protection for families and properties. Our system integrates with existing CCTV setups to offer real-time monitoring, audio deterrence, and emergency response coordination. Designed for ease of use, homeowners benefit from instant alerts, remote access, and peace of mind knowing trained professionals actively safeguard their premises. Ideal for high-net-worth individuals seeking discreet yet robust security.

Business Security

Business security services protect commercial properties through proactive monitoring and rapid intervention. Our system detects unauthorised access, prevents theft, and safeguards assets across sectors like retail, construction, and waste management. Clients receive customised solutions, real-time incident reporting, and integration with existing infrastructure. With 95% deterrence rates and 24/7 operator support, businesses maintain operational continuity and compliance with industry standards.

Installer Partnerships

Installer partnerships enable seamless integration of CCTV systems with our monitoring platform. We collaborate with certified installers to ensure optimal system configuration and provide technical support throughout the commissioning process. This partnership model guarantees compatibility, enhances service delivery, and offers installers access to our in-house expertise. Ideal for professionals seeking reliable monitoring solutions for their clients.

AI-Powered Surveillance

AI-powered surveillance leverages PSM Traces technology to filter false alarms caused by wildlife or environmental factors. By analysing motion patterns, the system prioritises genuine threats while reducing operator workload. This intelligent approach ensures faster response times and minimises disruptions. Integrated with human verification, it delivers accurate, context-aware security for complex environments requiring precision monitoring.

People

Kerry Jones

CEO

With decades of security industry experience, Kerry founded PSM to deliver a customer-centric approach to CCTV monitoring. She prioritises trust, integrity, and innovation, ensuring the company maintains NSI Gold standards and industry-leading response times. Her leadership focuses on team development and client relationships.

Andrew Knox

Operations Director

Andrew oversees daily operations, ensuring seamless service delivery across PSM's 24/7 monitoring centre. His focus on procedural excellence and team management maintains the company's high retention rates and client satisfaction metrics. He plays a key role in strategic growth initiatives.

Paula Norris

Business Manager

Paula manages financial and administrative operations, ensuring compliance with industry regulations. Her meticulous approach supports PSM's commitment to transparency and accountability. She contributes to policy development and operational efficiency improvements.

Darren Burgess

Customer Service Manager

Darren leads client support, maintaining PSM's 24/7 communication channels. His team handles inquiries and service requests, ensuring prompt resolution. His focus on customer satisfaction aligns with PSM's people-first service philosophy.

Joe Starkie

Control Room Support Officer

Joe monitors real-time alerts and coordinates emergency responses. His role involves verifying threats through live footage analysis and issuing audio warnings. He represents PSM's commitment to proactive security through technical proficiency and rapid decision-making.

Questions

How does PSM's CCTV monitoring work?

Our system detects motion via CCTV, instantly alerting operators who verify threats and issue audio warnings or contact authorities within seconds.

What response time can I expect?

Over 90% of alarms are actioned in under 90 seconds, with live footage verification ensuring accurate emergency responses.

Which sectors does PSM serve?

We protect homes, businesses across retail, construction, waste management, car dealerships, schools, and high-profile individuals.

Can PSM work with my existing installer?

Yes, we collaborate with certified installers or recommend trusted partners to ensure optimal system integration and monitoring.

Is there a contract commitment?

We offer flexible arrangements with no automatic renewal clauses, prioritising client satisfaction through service quality.

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Reviews (5)

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Wayne Dux

Nov 09, 2021 Report

The team at PSM have been looking after our residential security system for the past 12 months or so, we are delighted with the service offered but more so with their outstanding professional approach and attention to detail. We recently had a security breach at our home that was acted upon within a minute of the suspects arriving and resulted in them being apprehended by the police whilst attempting to flee. We are extremely grateful to Kerry and her team for providing us with the peace of mind that the PSM team are by our side. If you are considering monitored security then PSM should be your

Paula Norris

Aug 21, 2021 Report

I am so proud to say that I am a part of Team PSM - we all really care not only about our customers and installers but also about each other. Kerry is an inspiration to us all. What a great place to work.

Paul Johnson

Jul 28, 2021 Report

We've worked with PSM for approx. 4 years and all of the guys are professional through and through. All of the operators are super polite and efficient and go the extra mile to help in whatever way possible (big shout outs to AK and Danielle), and Kerry...well what can I say about Kerry? Motivated, uber-positive, customer focused, approachable and totally devoted to her business and staff. Well done all and congrats on your 5th anniversary. I'm sure there'll be many many more to celebrate!

Jodie Swann

Jul 13, 2021 Report

An absolutely wonderful place to work. And it's bitter sweet that I'm leaving but I like to be fast asleep at 3am and not working.
Kerry is an unbelievable boss who really looks after her team. You will struggle to find anyone more passionate and caring. I'll really miss everyone. Good luck with the future.

Russell Morgan

Apr 25, 2021 Report

Great start to our journey with PSM Ltd having spoken to Kerry and the team we have successfully moved one of our clients over to their services. The communication has been 1st Class throughout. Thank you Kerry.