Business Details
35 Years
experience
Trusted Xerox Printing Solutions in Cambridge
First Copy has been a trusted provider of print and document management solutions since 1991. As part of the Xeretec Group and a Xerox Concessionaire Gold Partner, we combine over three decades of industry expertise with cutting-edge technology to deliver tailored services to businesses, schools, and charities. Our team of specialist analysts and in-house helpdesk provide remote and on-site support, ensuring seamless operations and rapid issue resolution.We prioritise sustainability, security, and innovation, offering managed print services, Xerox equipment, and digital workflow solutions. With a focus on long-term client relationships, we pride ourselves on exceeding industry standards through continuous training and a commitment to customer satisfaction. Our Cambridge-based helpdesk and nationwide service network ensure localised support backed by global brand reliability.
Services
Managed Print Services
Xerox Printers
Document Solutions
Tech-as-a-Service
Workflow Software
Production Printers
Remote Support
Toner Supplies
Office MFPs
Cloud Print Services
Details
- Year established: 1991
Highlights and features
- We have 34 years industry experience and Xerox accreditation.
- Our in-house helpdesk answers calls within five seconds during opening hours.
- Local Cambridge-based support with nationwide service coverage.
- Specialist analysts trained beyond industry standards for Xerox and EFI Fiery.
- Award-winning service with customers retained for three decades.
Associations and certifications
- Xerox Concessionaire Gold Partner
What people say
Prompt professional manner
1st class service
Smooth transition
Great value
Friendly efficient
Services
Managed Print Services
Our Managed Print Services optimise document workflows through Xerox technology and in-house expertise. We provide equipment, consumables, and proactive maintenance to reduce costs and downtime. With remote monitoring and rapid response times, businesses benefit from scalable solutions tailored to their operational needs.
Xerox Printers and MFPs
We supply and support the full range of Xerox printers and multifunctional devices, from desktop models to high-volume production presses. Our portfolio includes energy-efficient options and advanced features like mobile printing, ensuring compatibility with modern workplace demands.
Document Solutions
Our document management solutions streamline processes with cloud integration, secure printing, and digital archiving. Xerox Workflow Central and ConnectKey apps enable automation, improving productivity while maintaining data security across distributed teams.
Tech-as-a-Service
Tech-as-a-Service offers flexible subscription models for printers, scanners, and IT equipment. This cost-effective approach includes maintenance and upgrades, allowing businesses to access cutting-edge technology without upfront capital expenditure.
Production Print
For graphic arts and industrial clients, we provide Xerox production presses like the Baltoro and Iridesse. These high-speed inkjet systems deliver quality for large-scale projects, supported by workflow software and specialist analyst teams.
Questions
Why trust First Copy IT for print services?
With 34 years’ experience and Xerox Gold Partner status, we combine industry expertise with award-winning support. Our in-house team ensures rapid issue resolution and long-term client partnerships.
Where is your helpdesk based?
Our helpdesk operates from Cambridge with analysts across East Anglia. Remote fixes are prioritised, and on-site visits are available when necessary.
What print technology do you offer?
We provide the full Xerox range, including VersaLink printers, AltaLink MFPs, and Baltoro production presses, alongside workflow software and cloud integration.
Do you support sustainability goals?
Yes. Our solutions include energy-efficient devices, automated toner recycling, and digital workflows to reduce paper waste, aligning with your ESG commitments.
Can you help with office relocation?
We offer re-sites and storage services, managing equipment transport, installation, and workflow continuity during office moves.
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Reviews (1)
Pierre De Wet
Sep 17, 2020
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I have been using First Copy for a good few months now and I have found them reasonably priced and extremely patient. I had a few challenges to start with (mostly my fault) Alistair had to deal with a grumble from me and did it really well. Mark has the patients of a saint. They are always helpful and the office team are super friendly. Would surely recommend you call them is you need a printer
