Business Details
8 Years
experience
Luxury Holiday Rentals in Hexham, Northumberland
Established in 2018 by local entrepreneur Jordan Dodwell, Hexham Holiday Homes is a self-catering accommodation provider rooted in Northumberland's Tyne Valley. Our team of local experts, led by office manager Helen, offers 24/7 guest support and in-depth regional knowledge. Each property undergoes rigorous selection and refurbishment under Jordan's vision, ensuring modern comforts while preserving traditional charm. Properties are managed by Katie, maintained by Josh - a seasoned builder with extensive renovation experience, and cared for by our dedicated cleaning team.We provide fully equipped stays with luxury linens, local discount codes, and comprehensive guest information. Our strategic locations near Hadrian's Wall and Hexham town centre combine accessibility with rural tranquility. As active local business owners, we also operate Vercelli Restaurant and Greenhead Hotel, enhancing our understanding of regional tourism. Our property management services assist owners in maximising returns through professional marketing, maintenance, and guest relations.
Services
Property Management
Holiday Rentals
Property Refurbishment
Guest Support
Booking Management
Local Discount Partnerships
Property Maintenance
Concierge Services
Photography Services
Marketing Services
Details
- Year established: 2018
Highlights and features
- We offer 24/7 guest support throughout your stay
- Our entire team has local knowledge of Northumberland
- Properties undergo full refurbishments before listing
- We accept 25% deposit for bookings
- Full refunds available for COVID-affected bookings
Services
Holiday Rentals
We offer premium self-catering accommodations across Northumberland's Tyne Valley. Properties include modern apartments and traditional cottages, all fully equipped with luxury linens, kitchen essentials, and free parking. Each stay includes local discount codes and detailed property information to enhance your Northumberland experience.
Property Management
Our comprehensive management service handles property maintenance, guest relations, and marketing. We prepare properties for rental through professional photography, listing optimisation, and ongoing maintenance. Our local team ensures consistent quality across all managed properties while maximising owner returns.
Property Refurbishment
We undertake complete property transformations using local tradespeople and interior designers. Our refurbishments maintain traditional character while incorporating modern amenities. Each project follows strict quality standards to ensure properties meet our premium holiday home criteria before guest occupancy.
Guest Support
24/7 support available for all guests during their stay. Our local team provides pre-arrival information packs, emergency assistance, and local recommendations. We handle all guest inquiries promptly through dedicated phone lines and email communication channels.
Booking Management
We manage the complete booking process from initial enquiry to check-out. Our system provides instant availability confirmation, secure payment processing, and pre-arrival communication. Guests receive detailed property information and local guides through our automated booking portal.
People
Jordan Dodwell
Founder
Local entrepreneur with extensive hospitality experience, owning Vercelli Restaurant and Greenhead Hotel. Combines building industry knowledge through brother Josh to oversee property refurbishments and maintain high standards across all managed properties.
Josh
Property Manager
Experienced builder managing all property maintenance and refurbishment projects since 2021. Works closely with local tradespeople to ensure quality standards while maintaining the traditional character of Northumberland properties.
Katie
Property Manager
Responsible for day-to-day property management operations. Coordinates cleaning schedules, guest communications, and property readiness checks to maintain consistent service quality across the rental portfolio.
Helen
Office Manager
Oversees all business operations and staff coordination. Ensures smooth running of both guest services and property management functions while maintaining company-wide organisational standards.
Marie
Cleaning Team
Part of our dedicated cleaning team responsible for maintaining hygiene standards across all properties. Works with Selena, Sara, Micala, Naomi and Scarlett to ensure spotless condition for each guest arrival.
Questions
How do I book a property?
Bookings can be made through our online reservation system. Select your preferred dates, complete payment, and receive immediate confirmation with property details and local guides.
What house rules apply?
We request guests treat properties as their own home. No pets or smoking allowed in any of our properties to maintain quality for future guests.
Are there additional charges?
All prices include bed linen, towels, basic kitchen essentials, and parking. No hidden fees - what you see is what you pay with optional extras available upon request.
What support is available during stays?
Our team provides 24/7 support for urgent matters. Non-urgent enquiries can be addressed during office hours through our main contact number or email.
Can I get local recommendations?
Yes, all bookings include a welcome pack with local discount codes, area information, and curated recommendations for dining, walking routes, and attractions.
How are properties maintained?
Josh's team conducts regular maintenance checks while our cleaning staff ensure spotless condition between guest stays, following strict quality control procedures.
