Business Details
20 Years
experience
Expert Pensions Administration Services in London
We are a specialist third-party pensions administrator with over a decade of experience delivering high-quality services to pension schemes. Our commitment to investing in skilled professionals, robust processes, and cutting-edge technology enables us to set the highest standards of member care. Founded in 2006 as an in-house operation, we retain core values of prioritising members while evolving into a market-leading administrator. Our integrated technology platform ensures seamless service delivery, supported by rigorous compliance frameworks including ISO 27001 and AAF 01/20 certifications.Recognised with multiple industry awards, including eight consecutive Investor in Customers Gold accreditations, we combine technical expertise with a customer-centric approach to improve retirement outcomes. Our team of dedicated professionals works closely with trustees and sponsors to provide tailored solutions that address complex pension challenges while maintaining transparency and ethical standards.
Services
Pensions Administration
Trustee Governance
Member Communications
Technology Solutions
Compliance Assurance
Details
- Year established: 2006
Highlights and features
- We have over 10 years of specialist pensions administration experience
- Our services are ISO 27001 and ISO 22301 certified for security and resilience
- We maintain 98% SLA achievement and 9/10 customer satisfaction ratings
- Our integrated technology platform streamlines complex pension processes
- We've achieved Investor in Customers Gold accreditation for eight consecutive years
Associations and certifications
- ISO 27001
- ISO 22301
- AAF 01/20
- Investor in Customers Gold
What people say
Exceptional customer service
Seamless transition process
Robust governance framework
Highly experienced team
Innovative technology solutions
Services
Pensions Administration
We provide comprehensive pensions administration for defined benefit and defined contribution schemes. Our integrated technology platform handles benefits processing, payroll, and regulatory compliance. With over 10 years' experience managing complex hybrid schemes, we deliver 99%+ accuracy through automated workflows and dedicated technical teams. Our services cover scheme transfers, member onboarding, and benefit calculations while maintaining ISO 27001-certified data security.
Trustee Governance
Our specialist team offers end-to-end trustee governance solutions including meeting management, risk assessments, and compliance reporting. We provide digital meeting packs, board evaluations, and regulatory framework guidance. With dedicated secretarial support and 98% SLA achievement, we help trustees maintain robust governance documentation while streamlining decision-making processes for improved accountability.
Member Communications
We deliver tailored member communications through multiple channels including digital platforms, printed materials, and personalised videos. Our human-centred approach uses plain language to explain complex pension concepts. The My Work Pension portal provides 24/7 member access to benefits information, while our 9/10 satisfaction-rated support team assists with individual queries and retirement planning guidance.
Technology Solutions
Our fully integrated technology platform unifies benefits administration, document management, and process automation. The My Work Pension portal offers members secure online access to their pension data with interactive tools. We maintain ISO 22301-certified business continuity systems and continuously invest in modernising legacy processes through digital transformation initiatives that reduce paper correspondence by 70%.
Compliance Assurance
We implement rigorous compliance frameworks including AAF 01/20 assurance and ISO 27001 information security standards. Our team conducts regular internal audits, maintains governance documentation, and provides regulatory change impact assessments. With 99%+ accuracy rates and eight consecutive Investor in Customers Gold accreditations, we ensure schemes meet evolving compliance requirements while maintaining operational excellence.
People
Garry Wake
Managing Director
With over 25 years' experience in pensions administration, Garry leads our strategic direction and sustainability initiatives. He champions our carbon-neutral operations and drives continuous improvement in member services.
Daniel Taylor
Client Director
Daniel oversees client relationships and diversity initiatives. As ED&I Committee Chair, he ensures inclusive practices across our operations and holds Stonewall Diversity Champions Programme accreditation.
Shelly Macnab
Head of Service Delivery
Shelly manages our service delivery teams, focusing on operational excellence and client satisfaction. She has implemented processes achieving 98% SLA compliance across 50+ pension schemes.
Nick Dowling
Chief Financial Officer
Nick oversees financial strategy and sustainability reporting. He manages our carbon accounting systems that achieved Planet Mark certification and maintains financial controls for 10+ consecutive years of audit compliance.
Bryony Scott
Client Relationship Manager
Bryony provides dedicated account management for trustee clients. With 8 years' pensions experience, she specialises in scheme transitions and maintaining 9/10 client satisfaction ratings through proactive communication.
Questions
What pension scheme types do you support?
We administer defined benefit, defined contribution, and hybrid schemes with expertise in complex mixed-benefit structures.
How do you ensure data security?
Our systems maintain ISO 27001 certification with encrypted databases, regular penetration testing, and strict access controls.
What technology platforms do you use?
We operate a fully integrated platform combining benefits administration, document management, and member self-service portals like My Work Pension.
How are service issues resolved?
Our 98% SLA achievement is supported by dedicated relationship managers and a 4-day average issue resolution time.
What sustainability initiatives do you have?
We achieved carbon neutrality in 2023 through energy reduction measures and verified offsetting, maintaining Planet Mark certification.
How do you support trustee training?
We provide governance workshops, regulatory updates, and board evaluation tools tailored to trustees' specific scheme requirements.
