Business Details
38 Years
experience
Emergency
services
Trusted Property Letting & Management in West London
Established in 1988, we are a family-run property management business specialising in residential lettings across west London. Our hands-on approach ensures landlords receive tailored guidance through every stage of the lettings process, with director Mark Francis maintaining direct involvement since inception. We prioritise quality over quantity, managing a selective portfolio while adhering strictly to evolving lettings legislation.Our long-standing relationships with trusted contractors, insurers, and legal advisors ensure transparent, ethical service delivery. Affiliated with ARLA Propertymark and protected by 250,000 Professional Indemnity insurance, we combine local market expertise with comprehensive compliance frameworks to deliver exceptional client outcomes.
Services
Property Management
Tenant Vetting
Lettings Compliance
Maintenance Coordination
Insurance Brokering
Inventory Services
Legislation Guidance
Tenant Relations
Details
- Year established: 1988
Highlights and features
- We have over 35 years' experience in west London property lettings
- Director maintains hands-on involvement with every client relationship
- Selective portfolio management ensures personalised service quality
- Established network of vetted maintenance and insurance professionals
- Fully compliant with ARLA Propertymark conduct and membership rules
Associations and certifications
- ARLA Propertymark
- The Property Redress Scheme
- Client Money Protection Scheme
What people say
Second to none
Exceptional service
Highly recommend
Prompt problem resolution
Market expertise
Services
Property Management
Our premium property management service offers landlords comprehensive oversight of residential investments. We handle maintenance coordination, tenant relations, and regulatory compliance while maintaining transparent communication. With selective portfolio management ensuring personal attention, we protect property value through proactive maintenance and market-responsive strategies.
Tenant Vetting
We implement rigorous tenant verification processes to match properties with reliable occupants. Our assessment includes credit checks, employment verification, and reference validation. This thorough approach minimises risk for landlords while ensuring fair treatment of applicants through documented evaluation criteria.
Lettings Compliance
Our compliance service ensures adherence to evolving property legislation. We provide safety certificate coordination, contract preparation, and tax documentation support. With specialist knowledge of UK lettings law, we protect clients through regular updates on legal changes and implementation of required safety measures.
Maintenance Coordination
We manage all property maintenance needs through a network of vetted contractors. Our service includes emergency response coordination, workmanship quality control, and cost-effective solution implementation. Contractors maintain current insurance records and adhere to our ethical standards for service delivery.
Inventory Services
Professional inventory management protects both landlords and tenants through detailed property condition documentation. Our independent clerks conduct move-in/move-out inspections, creating comprehensive reports that prevent disputes and ensure fair deposit handling under ARLA guidelines.
People
Mark Francis
Director & Founder
With over 35 years' experience in west London property markets, Mark Francis established Express Property in 1988. He maintains direct involvement in client relationships, combining hands-on expertise with regulatory knowledge. His approach prioritises ethical practice and long-term client retention through transparent communication and market-responsive solutions.
Questions
What areas do you cover?
We specialise in Chiswick, West Kensington, Slough, Hounslow, and surrounding west London areas.
Are you ARLA accredited?
Yes, we've been ARLA Propertymark members since 1992 with full compliance to their conduct rules.
How do you vet tenants?
Our process includes credit checks, employment verification, reference validation, and affordability assessments.
Do you offer 24/7 emergency support?
We provide out-of-hours emergency contacts for urgent property issues requiring immediate attention.
What management fees apply?
Our fees are transparently structured and detailed in our client documentation. Contact us for specific pricing.
How are maintenance costs handled?
We coordinate approved contractors at market rates without commission markups, passing invoices directly to clients.
Reviews (5)
Valentina Menale
Jun 24, 2021
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I have rented a number of properties with private landlords, smaller and bigger agencies, but none of them (and especially not the big names, surprisingly! ) have showed the same professionalism, efficiency and dedication Mark has. I noticed something different to what I was used to from the first time we spoke on the phone. During each of our exchanges, he has been patient, honest and helpful, he has gone over all the options we had, he has provided guides, documents and answers sometimes anticipating our doubts. The email communication was smooth, punctual and clear. It's really a pleasure to
Matthew Long
Dec 24, 2020
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Positive:Professionalism,Quality,Responsiveness
Ive rented a lot in my time and dealt with many estate agents/landlords. Mark is by far the best Ive ever dealt with, professional, detailed and responsive. Cant rate the service higher. Thank you Mark and all the best. Cheers Matt and Katie
Ive rented a lot in my time and dealt with many estate agents/landlords. Mark is by far the best Ive ever dealt with, professional, detailed and responsive. Cant rate the service higher. Thank you Mark and all the best. Cheers Matt and Katie
Giorgiosot
Oct 21, 2018
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We lived in a property that express property services manages between Feb2017-Aug2018. From the very first communication with Mark, we realised how professional and organised he was and it gave us an indication of how he would manage the property throughout our contract. He would send regular newsletters about how to look after the property or what to do in case there was an emergency. He was very communicative with us and he also passed everything on to the owner of the property for feedback. When an issue would arise, Mark would send the contractors he works with, in order for them to have
Matthew Phillips
Oct 31, 2016
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Mark and his team provided us with a fantastic service (as tenants) moving into our new property. Extremely efficient and professional. Highly recommended!
Stuart Watkins
Jul 22, 2014
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Couldn't recommend highly enough. Mark's attention to detail and care for his clients is second to none. I know my property is in good hands with Express Property Services.
