Holland House Surgery Within Lytham Primary Care Centre

We have the services of community psychiatric nurses who are involved in helping people with major and minor psychiatric illness together with stress-related problems. Our health visitors are nurses who specialise in family and public health, promoting health in all age groups. They advise on pre-conceptual care, pregnancy and family planning, child development, nutrition and immunisations.

During the hours when the surgery is closed and when it is a non-emergency situation, please telephone 111. This will connect you to the national NHS 111 service, who will assess your condition and direct you to the local service best suited to your needs. For any serious life-threatening emergencies, such as chest pain or shortness of breath, always call 999.

Please do let us know if you have any comments, suggestions or complaints about the service you have received. We operate a practice complaints procedure that meets national criteria and ensures your views are recorded and, where appropriate, acted upon.

If you would like to make a complaint, please contact either Sally Pern (Practice Manager) or one of the doctors at the surgery as soon as possible by either phoning the surgery on 01253 955350 and the receptionist will book you an appointment to see the Practice Manager or by writing a letter to the surgery addressing your complaint.

Your doctor and other NHS healthcare professionals caring for you need to keep records about your health and any treatment and care you receive from the NHS. These records help to ensure that you receive the best possible care and healthcare professionals have the most accurate, up-to-date information about you, while any concerns you may have can be properly investigated.

Research shows that treatments are more effective if patients choose, understand and control their care. This is why giving people more choice is a key priority of the NHS. The Choice Framework sets out your legal right to choice about your NHS treatment and care, which usually involves selecting a GP, hospital and making informed decisions about your treatment.