Business Details
7 Years
experience
Emergency
services
Trusted Security Software Solutions for Monitoring and Business Management
Bold Group has been a leader in the security and alarm industry for over four decades, delivering comprehensive alarm monitoring and integrated financial and business management solutions. Established in March 2019 through the merger of Perennial Software, Bold Technologies, SIMS, and Secure Global Solutions, we combine decades of industry expertise with cutting-edge technology. Our solutions empower central monitoring stations, dealers, integrators, and security operations centers to enhance efficiency, streamline workflows, and ensure the safety of life and property.With a portfolio including renowned systems like Manitou, stages, and SedonaOffice, we provide flexible, automated tools tailored to meet the evolving needs of security organisations. Backed by strategic partnerships, technical support, and ongoing training programs, we are committed to innovation and reliability. As part of EverCommerce, a global service commerce platform, we leverage extensive resources to help security businesses accelerate growth and operational excellence.
Services
Alarm Monitoring Software
Business Management Solutions
Security Intelligence
Cloud Services
Professional Training
Details
- Year established: 2019
Highlights and features
- We offer over 40 years of combined experience in security software development.
- Our solutions integrate legacy systems with modern alarm monitoring and business management tools.
- We provide flexible cloud options with robust security and redundancy measures.
- Our team delivers strategic integrations for complete monitoring and operational efficiency.
- We guarantee 24/7 emergency support for critical alarm monitoring systems.
Services
Alarm Monitoring Software
Our alarm monitoring software serves as a central hub for receiving, analysing, and responding to security alerts from intrusion sensors, video systems, and access control devices. Designed for scalability, it ensures real-time situational awareness and rapid threat response. With integrations for legacy and modern systems, it supports critical services safeguarding life and property.
Business Management Solutions
Comprehensive business management tools streamline accounting, customer relations, and workflow processes for security companies. Solutions like SedonaOffice and Managely offer unified platforms to manage billing, inventory, and reporting. These systems enhance productivity while reducing operational costs through automation and data-driven insights.
Security Intelligence
Security intelligence services protect networks and devices with advanced threat detection. Products like Network Navigator and backStage provide secure remote access, firewall management, and vulnerability assessments. Quarterly scans by CISSP-certified consultants identify risks and recommend strategic mitigations to safeguard digital infrastructure.
Cloud Services
Cloud-based platforms deliver scalable, secure access to monitoring and management tools without compromising data integrity. Services include Manitou Cloud and SedonaOffice Cloud, enabling cost savings through hosted systems with real-time updates. Redundant infrastructure ensures uptime and disaster recovery for mission-critical operations.
Professional Training
Tailored training programs enhance proficiency in using Bold Group software. Resources include eLearning courses, live webinars, and on-demand support via BoldU. Customised consultations address specific organisational needs, ensuring teams maximise software capabilities for improved efficiency and service delivery.
People
Shaun Blair
Director of Cloud Engineering
Shaun Blair leads cloud engineering initiatives at Bold Group, focusing on scalable, secure solutions for security operations. With extensive experience in software architecture, he drives innovation in cloud-based monitoring and management systems.
Justin DeBaggis
Senior Director of Sales Business Management
Justin DeBaggis oversees sales strategy for business management solutions, leveraging over 15 years in security software sales. He specialises in aligning products with client needs to optimise operational efficiency and growth.
Joe Kaler
Director of Customer Support - Alarm Monitoring & Automation
Joe Kaler manages customer support for alarm monitoring systems, ensuring rapid resolution of technical issues. His expertise in security automation enhances client satisfaction through reliable, 24/7 support services.
Bill Brousseau
VP, Technology
Bill Brousseau leads technology development at Bold Group, focusing on integrating advanced security systems with business management tools. His leadership ensures solutions remain at the forefront of innovation and industry compliance.
Jenn Kirst
Director of Learning Management & Enablement
Jenn Kirst develops training programs to enhance user proficiency in Bold Group software. With a background in educational technology, she designs resources that empower teams to utilise tools effectively for improved operational outcomes.
Questions
How do I get help with my software?
Access product knowledge bases, submit support tickets, or contact our support team during business hours for technical assistance.
What are your support hours?
Business Management: Mon-Fri 8AM-6PM ET. Alarm Monitoring: Mon-Fri 8AM-8PM ET, with 24/7 emergency support.
Can I get after-hours emergency support?
Yes, for alarm monitoring systems with active support agreements. Call 1-800-255-BOLD for urgent issues.
How do I check system status?
Visit our status page to monitor hosted systems in real-time and subscribe to maintenance alerts.
What is included in support plans?
Technical issue resolution, product updates, online portal access, and unlimited support requests are covered.
How can I access training resources?
Enroll in self-directed courses via BoldU or contact us for customised training consultations.
Videos
Reviews (2)
Kim Stambaugh
Jan 17, 2017
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Caryn Morgan has been a great support person for us here at Seacoast Security. She helped up do our conversion and has stuck by us through today. She's always willing to go the extra mile to help with whatever we ask. I have appreciated her guidance through all our problem solving issues. THANKS CARYN!
Josh Gardiner
Sep 09, 2016
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Caryn Morgan is in short, a Rock Star! She is friendly, helpful and above all, knowledgeable! She has always answered any question regardless if technical or training oriented. I would recommend her services to anyone who needs fast/correct answers. She is the candidate for the job! :-)
