Diamond Logistics

Business Details

34 Years

experience

Trusted UK Fulfillment and Delivery Services

Established in 1992, Diamond Logistics has evolved from a same-day courier service into a nationwide fulfillment and delivery network serving SMEs and international clients. Our approach combines cutting-edge technology with regional expertise, offering tailored logistics solutions through our proprietary platform Despatchlab. With over 40 local service centres and integrations with 60+ marketplaces, we provide end-to-end supply chain management while maintaining a client-centric ethos.

Our owner-managed network ensures accountability, with partners' success directly tied to customer satisfaction. We prioritise long-term partnerships, investing in our clients' growth through scalable services including same-day delivery, warehousing, and international logistics. Recognised through multiple industry awards, our commitment to innovation and reliability has made us a trusted partner for businesses ranging from startups to established brands.

Services

Same Day Delivery Next Day Delivery International Delivery Medical Courier Fulfillment Services PUDO Micro-fulfilment Warehousing Despatchlab Platform Toys Fulfillment Subscription Box Delivery

Details

Year established: 1992

Highlights and features

33 years of experience in UK logistics and fulfillment services
Proprietary Despatchlab platform with 60+ marketplace integrations
40+ local service centres ensuring regional accountability
Owner-managed network with success tied to client satisfaction
Award-winning innovation in logistics technology

What people say

Superb service Brilliant attention to detail Proactive problem-solving Highly competitive pricing Stress-free logistics

Website

Update Listing

Services

Same Day Delivery

Our same-day courier service ensures time-sensitive packages reach their destination within 24 hours. Utilising a network of 40+ local centres, we guarantee rapid dispatch and real-time tracking through Despatchlab. Ideal for businesses requiring immediate delivery solutions across the UK.

Fulfillment Services

End-to-end fulfillment solutions including warehousing, order processing, and distribution. Our 31+ UK fulfillment centres integrate with 60+ marketplaces, offering scalable storage and automated inventory management via Despatchlab. Tailored for e-commerce brands seeking operational efficiency.

International Delivery

Comprehensive international shipping solutions covering road, sea, and air freight. We handle customs documentation and compliance for EU and global destinations. Our platform provides real-time cross-border tracking and cost-optimised carrier selection for businesses expanding overseas.

Despatchlab Platform

Despatchlab is our proprietary logistics management system integrating 60+ marketplaces and 40+ carriers. Features include automated order routing, real-time inventory tracking, and dynamic pricing comparisons. Designed to streamline fulfillment operations with customisable dashboards and compliance automation.

Medical Courier

Specialised medical courier services for NHS and private healthcare providers. Temperature-controlled transport, secure handling of sensitive materials, and compliance with healthcare regulations. Supported by dedicated regional centres ensuring timely delivery of medical supplies and specimens.

Questions

What fulfillment solutions do you offer for e-commerce businesses?

We provide end-to-end e-commerce fulfillment including warehousing, order processing, and multi-channel integration through Despatchlab, with scalable storage and automated inventory management across 31+ UK centres.

How does your Despatchlab platform enhance logistics management?

Despatchlab integrates 60+ marketplaces and 40+ carriers, offering real-time tracking, automated order routing, and compliance tools. It streamlines inventory management and provides customisable dashboards for operational efficiency.

Do you handle international shipping requirements?

Yes, we manage global shipping via road, sea, and air with automated customs documentation. Our system optimises carrier selection for cost-efficiency and provides real-time cross-border tracking.

What makes your courier network different from competitors?

Our owner-managed network ties partners' success to client satisfaction, combining 33 years' experience with technology-driven solutions. This ensures accountability and regional expertise alongside national coverage.

Are there specific services for medical and healthcare providers?

We offer temperature-controlled medical courier services with secure handling of sensitive materials, compliant with healthcare regulations and supported by dedicated regional centres for NHS and private clients.

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Reviews (4)

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Gareth Thomas

Dec 10, 2019 Report

Very disappointing, not taking ownership of the problems of less than satisfactory drivers. It has pushed me to the limit writing this as its blame the customer all the time its not good enough. We are a business client experiancing a less than satisfactory service when things dont go to plan we are left to believe it can only be our fault for booking the delivery in the first place! Collections from us and face to face they are lovely people but we dont appreciate being fobbed off and charged for the delays inconvenience and lost parcels, still waiting to hear back having requested compensation

Ben Uzumaki

Jun 30, 2018 Report

Really horrible company to deal with. They have the worst possible staff you could ever imagine and worst possible staff who really dont care about customers once money taken. I had the misfortune of being one of their unfortunate customers for just over 2 months and its regrettable to say the least. They claim to be an above cut courier company but use cheap carriers in the market and charge over the top prices to lose parcels and then forget about them. Systems are dated and no tracking and no communication. Why become a customer for them to collect your parcels to be given to other carriers

Duncan Jones

Jan 27, 2018 Report

I have been involved with Diamond Logistics for many years and highly recommend their services. Diamond go above and beyond (the extra mile!) and are deserving of their brand name!
An excellent business that is head and shoulders above other logistics companies. With Kate Lester at the helm how could they not be? Kate's business attitude and approach to her customers and her hard working team across the UK is an inspiration! Thank you Diamond Logistics!

Joanne Allen

Jan 23, 2018 Report

Terrible service, no customer care, damaged and lost parcels. So far diamond logistics in bournemouth have cost us money and our business reputation. They dont care about anything they claim. They dont help your business as advertised in fact the total opposite. Its all about money for these people. Still waiting for money owed to us for lost parcels, still waiting since the 14th December for an update on a parcel, we assume this is another lost item. Do yourself and your business a favour and stay well clear of this incredibly poorly run company.