Business Details
37 Years
experience
Emergency
services
Professional IT Support & Hardware Repair Services
Established in 1989, we are a professional IT support company based in Pangbourne, Berkshire. With over 25 years of experience, our ethos focuses on delivering a friendly yet professional approach to IT solutions. Our in-house repair workshop and dedicated team enable us to address diverse IT challenges, from small businesses to large corporates. We pride ourselves on building long-term trust relationships with clients, offering tailored support contracts and ad hoc services. Our expertise spans hardware and software support, network infrastructure, cybersecurity, and disaster recovery solutions. Having served customers for over a decade, including charities and public sector organisations, we combine technical proficiency with a client-centric philosophy.Our services are designed to ensure minimal downtime, with flexible response times and comprehensive coverage for Microsoft products, Sage, and specialist software. We prioritise future-ready solutions, including cloud-based VoIP telephony, structured cabling, and real-time server replication. Our commitment to quality is reflected in testimonials highlighting our prompt, professional service and ability to meet complex IT needs across the UK.
Services
IT Support
Hardware Repair
Network Installation
Cybersecurity Solutions
Disaster Recovery
Cloud VoIP Systems
Data Backup
Server Replication
Firewall Management
Structured Cabling
Details
- Year established: 1989
Highlights and features
- We offer 25+ years of experience in IT support and hardware repair.
- Our tailored support contracts include unlimited remote and onsite assistance.
- We serve businesses from 1 to 100+ users across diverse industries.
- We provide customised disaster recovery solutions with live server replication.
- Our team delivers prompt, professional service with nationwide coverage.
What people say
Excellent service
Timely and professional
First-class repair service
Easy to maintain website
Trusted IT partner
Services
IT Support
We provide comprehensive IT support for businesses of all sizes, including hardware, software, and network troubleshooting. Our services cover ad hoc call-outs, full support contracts, and 24/7 remote assistance. With expertise in Microsoft products and specialist software, we ensure minimal downtime and tailored solutions for sectors ranging from charities to corporate enterprises.
Hardware Repair
Our in-house repair workshop handles servers, desktops, laptops, printers, and networking equipment. We offer loan devices during repairs and cover all makes and models. With rapid response times and parts included in support contracts, we prioritise swift resolution to maintain business continuity for clients across the UK.
Disaster Recovery
We implement live server replication and cloud-based backup solutions to safeguard critical data. Our strategies balance cost-effectiveness with rapid recovery, offering on-site, off-site, and hybrid options. Clients benefit from customised plans using Veeam Backup and real-time replication to our secure premises for business continuity during major disruptions.
Network Infrastructure
We design and install structured cabling, VoIP telephony, and wireless networks for businesses from 5 to 100+ users. Our consultancy includes infrastructure planning, tender documentation, and project management. Solutions cater to evolving technological needs, ensuring scalable, secure connectivity for estates, charities, and commercial clients.
Cybersecurity
Our security solutions include ESET Endpoint Protection, firewall configuration, and PCI compliance support. We offer cloud-managed antivirus with minimal system impact and URL filtering to restrict unauthorised access. Services are tailored to protect against malware, ransomware, and data breaches while ensuring regulatory compliance for businesses.
Questions
What IT support services do you offer for small businesses?
We provide hardware/software support, network setup, cybersecurity, and 24/7 remote assistance tailored to small businesses.
Can you help with emergency server failures?
Yes, we offer live server replication and disaster recovery solutions to restore operations within minutes.
Do you support cloud-based systems?
We implement cloud VoIP telephony, backup solutions, and hybrid infrastructure for scalable business needs.
How quickly can you respond to IT issues?
We offer 2, 4, and 8-hour response windows, with ad hoc call-outs available for urgent problems.
What industries do you specialise in?
We work with charities, public sector organisations, SMEs, and corporate clients across the UK.
Do you provide website design services?
Yes, our sister company ASAP Web Design creates fast, user-friendly websites with easy content management.
