Business Details
41 Years
experience
Your Trusted Jewellery Experts in Trowbridge
Established in 1985, we began as a market trader serving communities across Trowbridge, Chepstow, Frome, Tetbury, and Devizes. In 1992, we expanded to the Shires Centre, introducing an in-house jewellery repair workshop, computer engraving, and watch repair facilities. Our commitment to excellence led us to relocate to White Hart Yard in 2011, where we continue to provide bespoke services. Recognising the importance of gemmological expertise, I pursued formal qualifications, earning the Gemmological Association's FGA diploma in 1995 and the Gem Diamond Diploma with distinction in 1997. Our focus remains on delivering professional, trustworthy services while preserving the personal touch that has defined our business for decades. 
Services
Jewellery Repairs
Watch Repairs
Ring Resizing
Chain Repairs
Gemstone Services
Custom Commissions
Computer Engraving
Watch Battery Replacement
Clasp Replacements
Rhodium Plating
Details
- Year established: 1985
Highlights and features
- We have over 35 years of experience in jewellery craftsmanship and repairs.
- Our in-house workshop ensures direct oversight of every repair and commission.
- Owner John Cadby holds advanced gemmology qualifications from the Gemmological Association.
- We offer transparent, personalised service with no hidden fees.
- Our local knowledge spans Trowbridge and surrounding areas since 1985.
Associations and certifications
- FGA (Fellow of the Gemmological Association)
- DGA (Diamond Diploma with Distinction)
Services
Jewellery Repairs
Our on-site workshop provides professional jewellery repairs, including resizing, stone replacement, and clasp fixes. John Cadby personally oversees each restoration, ensuring delicate handling of precious items. Services cater to silver, gold, and gemstone pieces, with transparent pricing and expert craftsmanship.
Watch Repairs
We offer comprehensive watch repairs, including battery replacement, strap fitting, and mechanical servicing. Our facility handles both modern and vintage timepieces. All work is conducted with precision tools, ensuring functionality and longevity while maintaining the watch's original integrity.
Gemstone Expertise
Leveraging John Cadby's FGA and DGA qualifications, we provide gemstone identification, grading, and authentication. Our services include diamond certification and advice on gemstone care. This expertise ensures accurate valuations and informed decisions for jewellery purchases or repairs.
Custom Commissions
From concept sketches to finished pieces, we create custom jewellery tailored to client specifications. John Cadby collaborates directly with clients, offering design consultations and material selection. Each commission combines artistic vision with technical precision for unique, wearable art.
Computer Engraving
Our high-tech engraving machines add personalised messages or designs to jewellery and watches. Services include name engraving, date inscriptions, and custom motifs. This precision service enhances sentimental value while maintaining the item's structural integrity.
People
John Cadby
Owner & Jeweller
With over 35 years in the trade, John Cadby combines market trader roots with formal gemmology qualifications. He personally oversees all repairs and commissions, ensuring exceptional craftsmanship. His FGA and DGA diplomas underscore his commitment to jewellery excellence.
Questions
Do you offer repairs for both gold and silver jewellery?
Yes, we handle repairs for silver, 9ct gold, and 18ct gold pieces, including resizing, clasp replacements, and stone setting.
Can you replace missing stones in existing jewellery?
Yes, we specialise in stone replacement and claw retipping. Visit us for a personal quote based on your jewellery's specific requirements.
Are your gemmology qualifications recognised industry-wide?
John Cadby holds the Gemmological Association's FGA diploma and DGA diamond diploma with distinction, ensuring expert gemstone assessment and advice.
What are your opening hours during school holidays?
We follow regular hours except for annual summer closures and public holidays. Check our Updates page for monthly Saturday closures.
Do you provide engraving services for corporate gifts?
Our computer engraving services cater to personal and corporate gifts, offering precise text or motif additions to jewellery and watches.
How can I get a quote for a custom jewellery commission?
Contact John Cadby directly via email or phone to discuss your design ideas and receive a tailored quote for your bespoke piece.
Reviews (6)
Tasha Harvey
Aug 23, 2021
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Always a reasonable price and a great result when I have taken jewellery to be repaired there. Highly recommend!
Jason Luscombe
Mar 01, 2021
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I needed a Gin glass with engraving and John has come up trumps. The engraving/etching is superb and it was well priced too. Communication was good throughout and the finished article exceeded my expectations, given how difficult it is to etch a gin glass! Really pleased with the work and with the clarity on the glass....it is excellent. Very professional and i would definitely recommend.
Vanessa Golder
Jan 14, 2021
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Had my bracelet for several weeks, then when i picked up, got home was not fixed went back second time, same thing happened, bracelet still not fixed
Maggie Hicks
May 11, 2019
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Thank you both for your amazing help today when I arrived with my Anniversary Clock . It was sorted in a matter of minutes. Your professional approach was second to none, 5 stars doesn't real seem enough. Thank you once again
Abram Saxon
Oct 18, 2018
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Created a beautiful Ruby pendant on request, first class trader. The place to go for bespoke jewellery in Wiltshire.
Qype User Mrinch
Mar 13, 2010
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Would hesitate to recommend.I try to support local small business where possible,however I
took watch here for repair in December.Advised that it would be 3 weeks ish.-It took 12. After several visits/phone calls I was advised that it had been sent to Leicester & had been delayed because of the snow!
Conclusion:Would seem that not all work is carried
out on the premises and could do more to keep
customers informed as after each visit I was told that they would be phone later that day to update me but failed to do so each time.
took watch here for repair in December.Advised that it would be 3 weeks ish.-It took 12. After several visits/phone calls I was advised that it had been sent to Leicester & had been delayed because of the snow!
Conclusion:Would seem that not all work is carried
out on the premises and could do more to keep
customers informed as after each visit I was told that they would be phone later that day to update me but failed to do so each time.
